This position reports to the Front Desk Manager of the Green Bay One Stop Shop (GBOSS) in the Student Services Department and will work with clients by handling inquiries, educating clients about university policies, procedures, and resources, advising clients about alternative courses of action, and working collaboratively with other university offices and external agencies on behalf of clients to expedite problem resolution. Advisors make recommendations to the Enrollment Services Manager, the Enrollment Services Directors, and Dean on procedural and/or business practice improvements and help track customer service metrics to continuously improve student services and satisfaction.
For more information and position responsibilities, please see the full position announcement.
To ensure consideration, please submit application materials by Sunday, July 24, 2016.