Bilingual Student Services Specialist

The University of Wisconsin – Green Bay invites applicants for the position of Bilingual Student Services Specialist. This position reports to the Green Bay One Stop Shop (GBOSS) Manager, and assists clients (i.e., enrolled and prospective students, parents, faculty, staff and the general public) with routine transactions and inquiries. This position will educate clients about university policies, procedures and resources, advise clients about alternative courses of action, and work collaboratively with other university offices and external agencies on behalf of clients to expedite problem resolution. Specialists respond proactively to phone, e-mail and in-person inquiries and transactional requests by clarifying the request, diagnosing the problem, researching the resolution, taking action on the request, and following up as appropriate. Specialists make recommendations on procedural and/or business practice improvements and help track customer service metrics to continuously improve student services and satisfaction.  Specialists perform all the duties of a Student Affairs professional, consistent with institutional, division, and departmental mission, vision and values.

For more information and full position responsibilities, please see the full position announcement.

To ensure consideration, please submit application materials by Sunday, December 19, 2021.