This position reports to the Campus Executive Officer and works in the UW Green Bay Sheboygan Campus Solution Center to assist clients (i.e., enrolled and prospective students, parents, faculty, staff and the general public) with routine transactions and inquiries, educate clients about university policies, procedures and resources, advise clients about alternative courses of action, and work collaboratively with other university offices and external agencies on behalf of clients to expedite problem resolution. The Information Specialist is the first campus contact and therefore highly visible with high regard for customer service. This position responds proactively to phone, e-mail and in-person inquiries and transactional requests by clarifying the request, diagnosing the problem, researching the resolution, taking action on the request, and following up as appropriate. Specialists must have a strong understanding and knowledge base of the campus protocols and be cross-trained in admissions, recruitment, advising, financial aid, accessibility, student/academic conduct and veteran affairs. In addition, this position make recommendations to Enrollment Services on procedural and/or business practice improvements and help track customer service metrics to continuously improve student services and satisfaction. Specialists perform all the duties of a Student Affairs professional, consistent with institutional, division, and departmental mission, vision and values.
For more information and position responsibilities, please see the full position announcement.
To ensure consideration, please apply by Sunday, March 17, 2019.