Student Services Specialists work in the Green Bay One Stop Shop (GBOSS) to assist clients (i.e., enrolled and prospective students, parents, faculty, staff and the general public) with routine transactions and inquiries, educate clients about university policies, procedures and resources, advise clients about alternative courses of action, and work collaboratively with other university offices and external agencies on behalf of clients to expedite problem resolution. Specialists respond proactively to phone, e-mail and in-person inquiries and transactional requests by clarifying the request, diagnosing the problem, researching the resolution, taking action on the request, and following up as appropriate. Specialists make recommendations to the Enrollment Services Manager, the Enrollment Services Directors and Dean on procedural and/or business practice improvements and help track customer service metrics to continuously improve student services and satisfaction. Specialists perform all the duties of a Student Affairs professional, consistent with institutional, division, and departmental mission, vision and values. This position reports to the GBOSS Front Desk Manager, and works to enhance UW-Green Bay’s inclusive student support efforts and creates an environment that acknowledges, encourages, and celebrates those with diverse identities, beliefs, and cultural backgrounds.
For further information and position responsibilities, please see the full position announcement.
To ensure consideration, please submit application materials by Sunday, May 2, 2021.