The Department of Employee Trust Funds (ETF) recently discontinued its walk-in appointment service. Most members are choosing the many different convenient and easy ways to access information about their Wisconsin Retirement System benefits, instead of traveling to the agency’s office in Madison.
The change means members must schedule an appointment in order to meet with a WRS benefits specialist. This allows the benefits specialist to complete a detailed review of the member’s account in advance. Members receive personalized, confidential assistance. There is also decreased wait time for scheduled appointments.
Members can still drop off and pick up forms at the ETF office, 801 W. Badger Road in Madison.
Three Types of Appointments
There are three types of face-to-face appointments where members can learn about their WRS benefits, receive an explanation of their retirement estimate, WRS annuity options, the application process, and more:
- Virtual retirement appointment. This is a convenient and secure, online appointment with a benefits specialist. All you need is a computer, a telephone and an internet connection.
- Individual retirement appointment. Schedule an individual appointment to be held at ETF’s Madison office.
- Group retirement appointment. The group appointment is limited to members who have retirement estimates and are within a year of retirement. Use ETF’s interactive state map to find a group appointment in your area.
To schedule an appointment, contact ETF at 1-877-533-5020, Monday-Friday, 7:00 a.m. to 5:00 p.m. (CST), or email.