This position reports to the Assistant Director of Admissions Operations and provides functional support for the Office of Admissions’ customer relationship management system (CRM), Salesforce, and the integrations from various systems that supply data for use recruitment, communication, and analysis. The position also maintains the CRM’s day-to-day business processes and is responsible for data integrity and security including, but not limited to: record consolation, import of various datasets, mapping, communication (email and text message) deployment, development and maintenance of queries, reports, fields, prompts, forms, rules, etc. As part of the CRM, Salesforce instance, this position will support the following tools: Pardot (communication), Mogli (texting), Form Assembly, Communities portal (Wings).
Configures, integrates, administers, and provides advanced and varied consultation, project management, and operational support of highly complex applications or services with a large number of users. Anticipates issues and devises resolution methodology to support the business operations of the institution. This position works closely alongside the Admissions leadership team and staff in the division of Information Technology, specifically the team supporting the CRM, such as the Business Analyst and Data Integration Specialist.
This position is responsible for maximizing the available technology for the purpose of recruiting students to UW-Green Bay. A special emphasis is placed on developing and implementing robust applications for the CRM software, along with developing reports to support analysis of Key Performance Indicators (KPI) and Return on Investment (ROI).
For more information and full position responsibilities, please see the full position announcement.
To ensure consideration, please submit application materials by Sunday, September 24, 2023.