Your Course Communication Strategy

Communicating is paramount in any course—this is especially true at a distance where even incidental contact is absent. Good communication correlates strongly with positive student feedback. The materials and content in your course could be entirely mute if students don’t know fully how you expect they interact with them.

You will want when and how you communicate with students to be authentic to you and your course. Much as you want the materials and activities of a course to align with your course objectives, you want how you communicate to align with you.

Decide what’s right for you…

Take a moment to consider what communication strategy is most authentic to you.

For now, think of this in general terms what is your “style” of communication? Are you a better listener or informer? Do you prefer one-on-one conversation or group-think? Can you be more often found waiting for others to pose questions or proactively providing answers?

Consider what you’ll need to communicate, to whom, how, and when.

As one example: I need to provide the instructions for lab and safety information to each section. The instructions need to be transparent because the sections will be at different places in the text. The safety information has to match the language in the safety manual. Students need to have received and comprehend this information at least a week before lab.

Consider what method you would follow to communicate with your students about these materials. Put another way: What would you like communication to look like in this course?

One method you may use for deciding on communication tools is the “SAMR” (Substitution, Augmentation, Modification, and Redefinition) model.

Finally (and this is the step that’s easy to forget), look again at your workload and consider your teaching style. As an example, do you have final papers due in four different courses in the same week? You’ll want to make sure you have the capacity to be true to your own teaching. If you’re the sort of person who would like to do one-on-one conferences leading up to the final paper, that’s something to take into account.

In summary:

  • Consider what is authentic
  • Consider what is realistic
  • You may wish to use the SAMR model as a way of approaching this problem
  • But remember to keep your workload in mind

… then, match that to the tools available.

Return to the SAMR model or another means of reflecting on your decision as needed. Consider these options (and a few of their trade-offs) for communicating with students:

Benefits

  • A "distribution list" will allow you to send a message to your entire class at once.
  • Familiar to you and to students.

Trade-Offs

  • One-on-one communication can get "noisy" and relies on the class list in SIS or Canvas (not Outlook).
  • Media limited.

Benefits

  • Engage the whole class or specific groups of students.
  • Keep related things together.
  • Familiar in principle to students.
  • Less formal.

Trade-Offs

  • Requires regular/frequent interaction for best results.
  • Small learning curve in Canvas initially.
  • Task needs clarification.
  • Less formal.

Benefits

  • Intuitive and in Canvas.
  • Alert the whole class or sections of students all at once.
  • Allows for rich media (video messages, images, etc.)
  • Students get notified.
  • Allows for student comments (optional).

Trade-Offs

  • Students can disable email notifications—but still see announcements when in Canvas.
  • Can get noisy with frequent use.

(E.g., Zoom or Teams)

Benefits

  • Feels more like being in the classroom.
  • Sessions can be recorded for review (or those who miss).
  • Varying levels of interactive options (whiteboard, breakout groups, chat, polls, etc.)

Trade-Offs

  • Steeper learning curve the first time.
  • Relies on a good connection and technology.
  • Logistically, some students cannot make it to synchronous sessions.

Benefits

  • Intuitive and familiar to students.
  • Easy to use.
  • Synchronous.
  • A "history" of the chat is available to the entire class making it good for Q&A-type sessions.

Trade-Offs

  • Synchronous.
  • Whole-class only. Cannot be limited to specific students.

Benefits

  • Displays course due dates automatically
  • Can add other items (like reminders)

Trade-Offs

  • Requires "due dates"
  • Only the names of events appear directly on the calendar

Benefits

  • Create blocks of time for students to sign up to meet one-on-one (e.g. office hours)
  • Can use a "feed" to add these blocks to Outlook

Trade-Offs

  • Required additional communication so students know how and to use them.

Finally, let students know.

Make the necessary preparations for your selected technologies and techniques. All the while, be sure to keep your course information updated. At the minimum, you will want to let students know which tools you’ll be using, for what, when, and how to get support if they need it.

Example: I will be posting twice-weekly announcements in Canvas to help you stay on task and remind you of upcoming due dates. I ask that you reply to these announcements with questions you may have so we can clarify any sticking points as a class. I will reply to announcement comments the next day at the latest. If you need any help with the announcements tool in Canvas, Canvas support can be reached through any of the contact methods in the syllabus.

It is a good idea to have a dedicated Communication Policies page or outlining this information in your syllabus to let students know how and when you will be communicating with them—and how, when, and what they should communicate with you!

So You Want to Be Flexible: Canvas Can Help

Article by Luke Konkol

In a time when students might require extra flexibility, it’s important to remember that it should not come at the expense of instructor bandwidth. Providing extensions on student work, alternative assignments, or dropping work can have a positive impact on students, but how can we best find the sweet spot between an inflexible structure and ‘anything goes’? Some answers lie in Canvas features. In this post, I’ll share a few ideas of how you might set up Canvas for your own benefit, in addition to students’.

“I Just Need a Little More Time.”

By default when you make a Canvas assignment, it’s assigned to every student and the due dates apply accordingly. However, you can also get specific and assign different dates to individual students. It’s easy to get lost in a sea of emails asking for extensions, and masses of sticky notes and spreadsheets suggest that no method of tracking them has been totally effective. By updating the assignment dates for each student who gets an extension, Canvas will track this for you and the student alike.

Some instructors also don’t realize how late work shows up on the student side. When work is late, Canvas is overly clear, marking it with a big red “LATE”. This can be off-putting to otherwise achieving students—especially when the work is not actually late. Adjusting a student’s individual due date means their work will only be marked as late if it is submitted past their specific due date.

A Usable Gradebook

An indication of ‘late’ work also shows up in your gradebook. Unfortunately, Canvas doesn’t make their cacophony of symbols and highlights transparent anywhere within the gradebook itself, so those individual cells just turn into noise. This is less true if you can use these features of the gradebook to their full potential. One first step is using individual due dates as described above; when you do, the highlight for “late” work starts to mean something.

Excusing and Dropping

Canvas grading is also not as “all or nothing” as it first appears. What seems like a flaw can work to our advantage: anything un-graded does not count against students in the way a zero would. But it’s sometimes difficult for students (and the future you) to interpret this lack of data. Canvas has thought this one through. You can make it explicit which assignments will not be counted towards a student’s final grade by marking such assignment as “excused”.

Excusing work is a good option if the dropped score doesn’t apply to everyone, but what if you want to discount a graded item for the entire class? You can tell Canvas to drop certain assignments, such as the lowest in an assignment group, by setting up assignment group rules. The thing to remember is to enter those zeroes for missing assignments—otherwise Canvas will drop the lowest scored assignment instead.

Assignment Groups

In fact, there are several tricks you can use so the Canvas gradebook tracks scores but assignments ‘count’ differently. For example, some instructors prefer to manually assign scores elsewhere but still want Canvas to serve as the interface for student work. A rather extreme example (using labor-based grading) can be found here. Whenever you use unconventional grading methods, the key is to be transparent with students about what Canvas (and you) are doing. This guide on group weights is enough to get you started on this advanced topic, but we recommend setting up a CATL consultation if this is something you’d be interested in exploring further.

The Learning is in the Doing “So Far”

These tips demonstrate the way in which, at first blush, Canvas seems to focus its flexibility on the student side of the equation. This is to say, instructor errors (like forgetting to enter a zero) seem to unduly benefit the student. But these effects are just symptoms of a wider philosophy underlying the way Canvas works. Like any learning management system, Canvas is based on the idea that a certain transaction is taking place, but instead of focusing on a raw accumulation of points (like other LMSs) Canvas’s approach to scoring is a reflection of how students are doing “so far”. If a student only does one of ten assignments but does it well, Canvas tracks this as success.

What does this do for us? For me, it clues us into a different way to think about student progress—and one that speaks directly to students achieving objectives. If we want students to be able to X, why have a dozen assignments asking them to do so if they succeed in doing it in two or three? Despite a distaste for ‘busy work’ shared by instructors and students alike, it tends to creep into the online environment. The silver lining is that the boost in remote learning (where the necessity that we clearly articulate the work we expect from students is highlighted) has revealed the craving we all seem to have for objective-centered student work.

A Note on Objectives

So, you want a student’s grade to reflect their meeting objectives instead of a raw accumulation of points. Now what? That’s a good question—and the answer is bigger than we’ve got the space to address here. My temporary answer is a cop-out: keep your objectives in mind as the driving factor for using the techniques I’ve provided above.

But give it some further thought. If this idea of objectives-based grading is intriguing to you, consider that Canvas has a spot for you to create outcomes and that you can then attach these outcomes to assignments.

As if this weren’t enough, Canvas even has an alternative gradebook based on what they call “learning mastery” which tracks this very thing using benchmarks for mastery you set. I didn’t advertise this above because the focus of this post is on practical action you can take now to save yourself some work, but if this is something you’d like to explore further, please don’t hesitate to schedule a consultation!

What Do You Think?

How do you manage flexibility in your courses? What Canvas (or other) ‘hacks’ do you have to share with your colleagues? Let us know below! I’ve also been thinking a bit lately about how some of these practices (e.g. objective-based grading) might be worth keeping around even once things “go back to normal”. I’m curious to hear from you on this. How have your grading practices changed? Is there anything you’ve started doing that you plan on keeping going forward?

Checking for Students Who Are Not Engaged in Canvas

Faculty are periodically asked to check their courses for students who are not engaged with the course and report these students in Navigate so that advisors can follow-up with the student. This page outlines the main tools that can be used to check a Canvas course for students who are not engaged.

Please note that these Canvas tools are imperfect, so CATL does not recommend that they be used for grading participation in your course.

New Analytics

Instructors can use the New Analytics tool in their Canvas course to view a sortable table of student participation data that includes the last participation date, page view count, and participation count for each student. A list of what Canvas counts as participations can be found in this guide. Here is how you can view this table in your course’s New Analytics page:

  1. Click the New Analytics button that is located on the right side of the course home page or click the New Analytics link in the course navigation menu.
    Screenshot of the New Analytics button
  2. In the New Analytics page, click the Students tab to view the table of student participation data.
  3. Click on any table column’s header to sort the list of students by that column’s data.
    Screenshot of the Canvas New Analytics student table screen highlighting the Students tab and the column headers that can be clicked for sorting the table.

Students who have not engaged with the course at all will have no or very few page views counted in this table.

Instructors can look more closely at individual students by clicking their names. Please reference this Canvas guide for more information on using New Analytics to view individual student participation statistics.

Please note that data in New Analytics refreshes once every 24 hours, so this page may not reflect recent activity in the course. The date and time the data was last refreshed are visible near the top of the page under the “Average Course Grade.”

Course Access Reports

If greater detail is needed, instructors can view a list of course pages that a student has accessed by viewing that student’s course access report. Here’s how to view the course access report for a student in your course:

  1. Open the People page of the Canvas course by clicking People in the course navigation menu.
  2. In the list of students, click on the student’s name.
  3. In the sidebar that appears on the right side of the page, click on the student’s name.
  4. Click the Access Report button located on the right side of the user details page.

Screenshot of the Access Report button in Canvas

If the access report is empty, the student has not accessed the Canvas course.

People Page

The list of students on the People page in your Canvas course contains some student participation data, including the last activity date and total activity time. Students with no date listed under the last activity column have likely never accessed the course.

The reported total activity time does not track time spent viewing the course on the Canvas mobile apps and is prone to other measurement errors, so it is often an inaccurate representation of a student’s actual engagement with a course.

One point of confusion for instructors with the People page is the presence of an “inactive” tag after a student’s name. This tag indicates that the student has dropped the course in SIS; it is not an indication of disengagement from an enrolled student.

Canvas: Rich Content Editor

The Canvas Rich Content Editor (RCE) is an editor for Canvas pages, assignments, discussions, quizzes, and announcements. If you’ve ever edited a Canvas page or added a description to an assignment, you’ve already used it! The RCE allows you to add and format text, insert photos and videos, and link web content in many areas of your course.

Table of Contents

Why Should I Use the Rich Content Editor?

The Rich Content Editor puts many powerful tools right in the fingertips of instructors. Besides allowing you to compose text, it also makes adding images, videos, documents, and links to many areas of your course incredibly easy. By using the RCE to keep relevant materials together in the same area, your students will also feel more confident in what they need to use and when. Consider how you might implement the following practical applications of the Rich Content Editor in your own course:

  • Link files in assignment descriptions. Avoid confusion from students over what materials are relevant to an assignment by linking them right in an assignment description. If your instructions reference a reading, link your PDF where you mention it. If you would like students to fill out and submit a Word doc you created, include a link to the file and then there will be no confusion over which file to use.
  • Update your course materials right in Canvas. Sometimes you may decide to change the details of a project or another course element. Rather than digging through your computer files to update a document and then reuploading it to your course, consider copying the instructions into the appropriate assignment, discussion, or page in your Canvas course where you can easily edit them anytime.
  • Make your course content easy for your students to access. Use the RCE to create your course content in Canvas pages instead of uploading Word or PowerPoint files. Creating your content within Canvas will ensure that your students can access it on all devices and ensure that the ability to view your content isn’t dependent on the installation of specific software. It will also prevent students from having to juggle many tabs and windows at once to switch between downloaded files and your Canvas course.
  • Use videos in new areas of your course. If you’ve taught online, you’ve almost definitely had a video embedded on a page before, but did you know you can also use the RCE to add videos to announcements, discussion threads, and even quizzes? If you’re one that prefers to communicate through speaking rather than written text, consider adding a video to your next announcement (while still including transcripts or a written overview for accessibility).

How Can I Use the Rich Content Editor to Make My Content More Accessible?

Use Built-In Text Formatting

The Rich Content Editor is a great tool for making your course content more readable. It is recommended that you format your text using Canvas’s built-in text styles from the dropdown menu in the Rich Content Editor. For example, Header 2 and Header 3 are great for page headers, while Paragraph is perfect for body text. Using these text styles will keep the appearance of your content consistent across your course, plus the text will scale correctly when a user zooms in on their browser. Canvas formatting also helps screen readers determine which parts of the text are headers and which are body text.

Add Alt Text to Images

Adding alt text to images is another best practice for making your course more accessible. Alt text provides a description of images that is readable by those that use screen readers. When you upload a new image with the New Rich Content Editor, add a brief description in the Alt Text field.

Use the Accessibility Checker

The Rich Content Editor also comes equipped with a built-in accessibility checker that runs some basic checks and makes recommendations to improve the accessibility of the content you are editing.

More Detailed Information

Do more with advanced HTML

You can do more with Canvas pages by using the HTML editor built in. CATL has some more information and sample code available here to get you started.

Reveal Additional Tools with the More Button

To see additional features, click the three stacked dots in the top right corner of the RCE toolbar. Depending on the size of the window in which you have Canvas open, more or fewer tools will be hidden behind this “More…” button.

More options

There is a menu bar at the very top of the Rich Content Editor. From this menu bar you can:

  • Cut, copy, paste, and undo with the Edit menu
  • Toggle between rich text and HTML view with the View menu
  • Insert various types of media, as well as tables and equations
  • Format your text
  • Explore external Tools (this is also where you will embed Kaltura videos)
  • Manage Table properties

Animated demo of the RCE menu

Course content and external content can be linked through the menu bar or toolbar. Photos, documents, URL links, and course content links can be added through the “Insert” menu or the toolbar buttons with icons that match those found within the Insert menu.

Course Link Menu Item

Access Third-Party Tools Through the Menu Bar or Toolbar

Office 365 content and Kaltura/My Media content can be embedded with their respective buttons in the RCE toolbar.

Office and Kaltura Buttons

Other third-party tools like YouTube, Vimeo, and Films on Demand can be accessed through the “Apps” button with a plug icon. You can also access all external tools by going to Tools > Apps > View All in the menu bar. After you use a tool for the first time, it will appear under “Apps” without having to click “View All”.

Apps, My Media

If You Can’t Find What You’re Looking For…

To help you navigate this menu system, we’ve linked instructions below for some common features. Note that the process for each of these is the same whether you are using the RCE in a page, an assignment, a discussion, etc.

 

Canvas: Kaltura Course Media Gallery

Media Gallery Overview

The Media Gallery feature available in Canvas courses is part of a suite of Kaltura video tools. It allows instructors and students to collaboratively curate and view a collection of videos in a course-specific media gallery. Videos added to a  Canvas course’s media gallery can be viewed by all students enrolled in the course and are accessed by clicking the Media Gallery link in the course’s navigation menu. Media Galleries work hand-in-hand with the My Media tool.

While My Media is a tool for collecting a personal repository of videos, Media Galleries act as a space in a course where My Media videos can be published and seen by all members. The course’s teacher manages the Media Gallery, but teachers and students alike can contribute their videos to the gallery. Teachers may turn on an option to moderate the gallery and require student-submitted videos to receive their approval before they are published to the gallery.

Ideas for Course Media Galleries

  • Media Galleries can be used to collect all of your lecture videos into one easily-found and searchable location.
  • Media Galleries can be used as a place for students to submit video projects that can be watched and reviewed by the entire class.
  • Students could be assigned to find and share topic-relevant YouTube videos to the Media Gallery to create a collaborative library of videos for research and discussion. Please see Adding Public YouTube Videos to My Media for information on importing YouTube videos into My Media.
  • Media Galleries can be used to create video playlists that can be viewed within the gallery and/or embedded elsewhere in your Canvas course.

How-To

The guide on how to use the Media Gallery is available on the UKnowIt KnowledgeBase here. If you’d like to explore whether or how to use the Media Gallery in your courses, just request a consultation.