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Has this happened to you? You open an email from one of your students that reads, “I can’t access the required reading file in week 3 of the Canvas course?” Concerned, you open your Canvas course. You check your week 3 module; it’s published and so is your “Required Readings” page. Strange. You open the course page and click on the link to the reading file; it downloads. Even stranger. Your student still insists that they cannot access the file. What is going on???
Instructors working in Canvas can occasionally encounter scenarios like the above where a link, image, or file in their Course works for them but does not work for their students. These errors can be very tricky to diagnose and are often caused by something sneaky going on “under the hood” in Canvas. Thankfully, Canvas has a tool that instructors can use to hunt out bad links in their course. This post introduces Canvas’s course link validator tool and explains how it can be used to proactively detect broken links in your courses. It will also provide a few tips for fixing these issues once they’ve been detected and best practices for avoiding these issues altogether.
Your secret weapon in this fight against broken links is the course link validator. The course link validator, which can be accessed from the Settings page of your course, scans all content in a course for links that may not work for any of several reasons. It will detect and report links to unpublished content, links to content in another course, and links to external websites that just don’t work. It’s a great idea to run the link validator right before you are ready to publish your course and run it again each time you make a large change or addition.
After running the link validator, Canvas will display a list of each piece of content in your course that contains at least one link that may need your attention. These problematic links are further sorted beneath a description of the cause of the error. In the example screenshot of link validator results below, the validator found five broken links in this course:
These results illustrate two of the most common causes for confounding broken links in a course:
Both of these issues create links that appear to work fine for the instructor but do not work for students. Without a tool like the course link validator, it would be very difficult to detect these issues!
Whenever the link validator detects a broken link in your course, it’s time to spring into action and heal those links. Mending links that are broken because they point to unpublished content is straightforward: find that content in your course and publish it! Fixing links that point to content in other courses is trickier.
First, you need to remove the bad link. To do this, find the course content that contains the bad link and edit it. Then remove the bad link or embedded image:
Once the bad link is removed, use the Canvas editor’s tools to create a new link that points to the course file or course page, or embed the image from your course images. If that file, page, or image you are linking to doesn’t yet exist within the course, you’ll have to upload it from your computer or import it from the other course. Recreating the link in this fashion will point it at content that is contained within the same course, ensuring your students get to where they need to go!
These sneakily broken links are typically the result of a teacher trying to share something with their students that their students are not allowed to access. Naturally, teachers are afforded much wider access to a course than students. The most confusing broken links commonly point to either unpublished content or content in another course. Students can’t see unpublished content or content in the teacher’s other courses, but the teacher can!
One item type in a Canvas course that can unexpectedly cause access problems with its published status is course files. Unlike most other content in a Canvas course, you typically don’t have to manually publish course files; most files you upload to a course will be published upon upload. However, files or even entire file folders can be unpublished in your course Files page. When that happens, students will receive access denied messages after attempting to click a link to that file. To resolve this issue, the course instructor must publish the file or folder in the course’s Files page.
Links to content in another Canvas course can sneak in whenever course content is manually copied from one Canvas course and then pasted into another course. The result of copying and pasting between courses creates links to files, pages, and images that point to an outside course. When students try to follow these links, Canvas sees that they are not enrolled in that course and sends an “access denied” message. To prevent this type of broken link, never copy and paste links or images from one Canvas course into another. Instead, use Canvas’s copy and import tools whenever you need to duplicate content from one course to another.
Whether or not you have been bitten by broken links in the past, we encourage you to run the link validator in your Canvas courses. If the validator finds any issues, take a look at those pages in your course and either remake those links or publish any unpublished link targets. You can check to see if your fixes were successful by rerunning the validator and using student view to try the links as the test student. If you’re ever unsure of how to fix an issue reported by the link validator, please don’t hesitate to contact Canvas 24/7 support via the “Help” button in Canvas, email UWGB’s Canvas support team at dle@uwgb.edu, or request a CATL Consultation for one-on-one training on finding and fixing broken links!
The Canvas Rich Content Editor (RCE) is an editor for Canvas pages, assignments, discussions, quizzes, and announcements. If you’ve ever edited a Canvas page or added a description to an assignment, you’ve already used it! The RCE allows you to add and format text, insert photos and videos, and link web content in many areas of your course.
The Rich Content Editor puts many powerful tools right in the fingertips of instructors. Besides allowing you to compose text, it also makes adding images, videos, documents, and links to many areas of your course incredibly easy. By using the RCE to keep relevant materials together in the same area, your students will also feel more confident in what they need to use and when. Consider how you might implement the following practical applications of the Rich Content Editor in your own course:
The Rich Content Editor is a great tool for making your course content more readable. It is recommended that you format your text using Canvas’s built-in text styles from the dropdown menu in the Rich Content Editor. For example, Header 2 and Header 3 are great for page headers, while Paragraph is perfect for body text. Using these text styles will keep the appearance of your content consistent across your course, plus the text will scale correctly when a user zooms in on their browser. Canvas formatting also helps screen readers determine which parts of the text are headers and which are body text.
Adding alt text to images is another best practice for making your course more accessible. Alt text provides a description of images that is readable by those that use screen readers. When you upload a new image with the Rich Content Editor, add a brief description in the Alt Text field.
The Rich Content Editor also comes equipped with a built-in accessibility checker that runs some basic checks and makes recommendations to improve the accessibility of the content you are editing.
To see additional features, click the three stacked dots in the top right corner of the RCE toolbar. Depending on the size of the window in which you have Canvas open, more or fewer tools will be hidden behind this “More…” button.
There is a menu bar at the very top of the Rich Content Editor. From this menu bar you can:
Course content and external content can be linked through the menu bar or toolbar. Photos, documents, URL links, and course content links can be added through the “Insert” menu or the toolbar buttons with icons that match those found within the Insert menu.
Office 365 content and Kaltura/My Media content can be embedded with their respective buttons in the RCE toolbar.
Other third-party tools like YouTube, Vimeo, and Films on Demand can be accessed through the “Apps” button with a plug icon. You can also access all external tools by going to Tools > Apps > View All in the menu bar. After you use a tool for the first time, it will appear under “Apps” without having to click “View All”.
To help you navigate this menu system, we’ve linked instructions below for some common features. Note that the process for each of these is the same whether you are using the RCE in a page, an assignment, a discussion, etc.
Microsoft Teams is an online collaboration platform that incorporates a wide range of features, including video conferencing, file sharing, instant messaging, and integrations with many other Microsoft 365 tools. Microsoft is actively developing Teams, and new features are being added to the program regularly. Microsoft is also aggressively marketing Teams for educational use and has developed many Teams features that directly compete with features commonly found in Canvas and other learning management systems. For example, the “Assignments” and “Grades” tabs of a class team are redundant with the equivalent Canvas features and if you are using Canvas in your course, these Teams features should largely be ignored at this time. In terms of being a fully featured learning management system, Teams has a long way to go to catch up to Canvas, so we recommend using Teams to augment your Canvas courses instead of using Teams as the primary platform for your online courses. This guide is intended to give an overview of the features of Teams that can be useful in teaching your courses, how to create and set up a team for your class, and how your class team and Canvas course can be used together to serve the instructional needs of your course.
Here are basic instructions for creating a team for your class and inviting your students:
Learn more about creating a class team from the Microsoft Teams for Education guide.
Please NOTE: Student enrollments in your class team do not continually sync with SIS. To reflect course adds/drops that have taken effect after creating your team, you must manually update your class team’s membership by following these instructions:
Once a student has been added to a team, the team will automatically show up in the list of teams found in their Microsoft Teams application. It can still be useful to include a direct link to your class team in your Canvas course to help students locate it or quickly open Teams from Canvas. Here is how to find a link to your team from within Teams and make it available in Canvas:
Channels in Microsoft Teams are organizational subunits within a team that can be used to organize collaboration activities surrounding different topics, projects, or small groups. Each channel has its own series of “tabs.” By default, each channel will have its own “Posts” tab for asynchronous discussion and “Files” tab for file sharing and collaborative editing. Each channel can be further customized with the addition of new tabs. Every team comes with a “General” channel to start; additional channels may be added by the instructor. Channels can have “Standard” privacy, meaning they can be seen by anyone in the team, or channels may be set up with “Private” privacy, meaning only designated people in the team can access that channel. Creating additional standard channels can be useful for organizing collaboration around topics or projects. Private channels can be created to facilitate small group work. Here is how to create a new channel in your class team:
Learn more about creating channels in your class team from the Microsoft Teams for Education guide.
Extensive documentation for scheduling Teams Meetings outside of a class team can be found on the UWGB KnowledgeBase. Once you have created a team for your class, you can quickly invite all students to synchronous video Teams meetings by scheduling a channel meeting for your team:
Learn more about scheduling and joining Teams meetings from the Microsoft Teams for Education guide. If you’d like to know more about using breakout rooms during your class Teams sessions, you can read Microsoft’s guide on breakout rooms.
The Files tab of the General channel of a class team in Teams has an additional feature that is not present in other non-class teams. That feature is the Class Materials folder. The contents of the Class Materials folder can be viewed by the class team’s students and teachers, but only teachers are able to add, edit, and delete the files. Students have read-only access to the Class Materials folder and its files. Use the Class Materials folder to distribute materials to students that you do not wish them to edit.
Students are able to add files and edit any existing files outside of the Class Materials folder of a channel’s Files tab. Any type of file can be hosted in a team, but Word, Excel, PowerPoint, and OneNote files have the added ability to be edited with live collaboration. Multiple users can have the same Word, Excel, PowerPoint, or OneNote document open at the same time and make their changes side-by-side. You could leverage this feature during both synchronous class sessions and for asynchronous assignment work. Combine this collaborative editing feature with private channels to facilitate small group work in your course by giving your student groups a place to privately share and collaborate on files.
To learn more about the powerful file-sharing features of Teams, please see the Microsoft Teams for Education guide.
Additional tabs can be added to each channel of your class team. Tabs can be used to “pin” recently accessed documents, websites, and other tools to your channel for easy access. To add a tab to a channel, simply click the “+” button at the end of the list of tabs and, from the Add a tab menu, select the tool you wish to add from the menu.
Learn more about adding additional tabs and apps to Teams in this Microsoft Support guide, and find out more about some of the tabs you can add to a team channel on this guide page.
Here are some resources you can provide to your students to help them find their way around Microsoft Teams: