Raising Student Evaluation Response Rates

Student evaluations of teaching play a crucial role in professional and course development and in the personnel review process. If they are to be useful, it is important that the data they provide be as accurate as possible. Unfortunately, students are not always motivated to complete them, perhaps because they don’t realize their voice is valued in this process. It is also well-documented that response rates for online evaluations are lower than for in-person administration. There are concrete strategies available to increase participation; however, and research points to creating a positive classroom culture and having explicit discussions of evaluations and specific ways they have been/will be used to inform courses as particularly effective (Chapman & Joines, 2017). A summary of some additional techniques is included below.

  • Make an announcement about evaluations in person (if possible) and in your Canvas course. Do this at the beginning and near the end of the survey period. Be sure to explain why student feedback is important and give specific examples of how you have used it in the past to revise classes. If you are teaching online, you could accomplish this with a short video.
  • Provide some time in class or a space online for students to ask questions about evaluations and their uses at UWGB.
  • Allow students time in class to complete their surveys, making sure to leave the “room” when you do. You should not be present when students complete evaluations. If you do provide time, note that ending class early to do so may only result in students leaving. In online courses, you might factor additional time for evaluations into your calculations of workload for the week and let students know that.
  • Assure students that the surveys are anonymous. Reinforce the point by leaving the physical or Zoom room when the students take them.
  • Include the direct link or QR code for your specific course evaluation in the Canvas announcement. You might also attach this helpful Knowledge Base article so students know how to locate the surveys for all their classes or even show in-person students where to find the necessary information.
  • Put “Complete Course Evaluation” as a task in your Canvas shell and include it on the calendar so it shows up on students’ “To Do” list for the class.
  • Bring the topic of the evaluations up several times during the period they are open, so they remain top of mind for students, even if you’ve already allowed time to complete them in class.
  • Monitor overall response rates for your classes during the open period. Ethically, you cannot award credit for completing an evaluation, and remember they are anonymous. You can, though, make classes aware of response rates and even create a contest between course sections to see who can achieve the highest overall response rate by a specific date. Offer a non-tangible prize to the winning class, such as bragging rights or a choice on a final assignment.
  • Throughout the semester, foster an environment of open communication and respect with students, which may motivate them to see their feedback as valued and worth taking the time to provide for you.

Chapman, D.D., & Joines, J.A. (2017). Strategies for increasing response rates for online end-of-course evaluations. International Journal of Teaching and Learning in Higher Education, 29(1), 47-60. http://www.isetl.org/ijtlhe/

Scaffolding for Online Learning

As the end of the semester approaches and you begin to review the curricular structure of your courses in the near future, you may recognize the need for more robust scaffolding in content design regarding the online modality. Before reviewing and modifying your course in this capacity, it is important to know what scaffolding is, and why it is important for student learning. Scaffolding, as EdGlossary defines it in education, refers to ‘a variety of instructional techniques used to move students progressively toward stronger understanding and, ultimately, greater independence in the learning process’. Ultimately, the goal of scaffolding is to give students building blocks of learning that lead to better retention and acquisition of knowledge.

The most common place to start with scaffolding that can provide a significant impact is in larger assignments or assessments. A good ‘rule of thumb’ is to begin with the tasks that take a significant portion of time and energy. Breaking an assessment into smaller subtasks creates natural checkpoints for the students to gauge their understanding. This also allows you as the teacher to gain insight into how their knowledge acquisition is going and allows you to slightly alter course if the learning is not going as first imagined – check out CATL’s blog post on ‘small teaching’ for more information on that topic.

For example, if you are requiring students to ultimately create a final essay project, you could create a scaffolded or sequenced set of checkpoints to build towards the final assignment’s conclusion. The University of Michigan’s Center for Writing has a comprehensive breakdown of this sequencing:

  1. Pre-Writing: including proposals, work-in-progress presentations, and research summaries
  2. Writing: including counterarguments, notes, and drafts
  3. Revision: including peer reviews, conferences, and revision plans

The introduction of any of these concepts in an online environment requires intentionality and planning, while ensuring the students remain highly engaged throughout the process. As the students revise their papers, scheduling individual conferences, peer reviews (via online conferences, social annotations via Hypothesis, or via Canvas), and revision plans can all provide beneficial steps for a scaffolded approach to a final essay project. To ensure that the students are understanding what is required of them, be certain that you answer such critical questions as:

  • How are students able to know that they completed the steps required, and how will they know they have completed it satisfactorily?
  • How will you make the connections between the scaffolded activities and the end product clear as students progress systematically through the courses?
  • Have you clearly identified opportunities for students, particularly in the online modality, to get together remotely for feedback, thought-partnering, and/or review?

Another version of scaffolding in the online modality has to do with the structuring of how students gain an understanding of the content. The University of Buffalo’s Office of Curriculum, Assessment, and Teaching Transformation takes the Gradual Release of Responsibility (GRR) model and utilizes it in both a standard classroom, as well as a ‘flipped classroom’ environment. The GRR model focuses on an ‘I Do’, ‘We Do’, ‘You Do’ framework that is very popular in educational scaffolding. This framework for scaffolding could be centered around a larger assignment or exam, but it does not necessarily need to be. The GRR model of scaffolding could also be utilized when breaking down a larger concept for students. See how this model could potentially be utilized in a chemistry lesson surrounding intramolecular forces:

  1. “I Do” – The instructor creates an introductory lesson introducing intramolecular forces, and discusses the types of bonds that atoms can form (ionic, covalent, etc.). The instructor then shows examples of these types of bonds utilizing different atom types via medium of choice.
  2. “We Do” – This portion of the scaffolding could take place between students, working in pairs or small groups identifying the different types of bonds, and providing examples of each. This scaffolding could also include meeting with the instructor, via Teams or Zoom, or through a discussion that provides more of a ‘guided’ approach to the concepts.
  3. “You Do” – Students work on their own to display the learning that they have gathered on the topic. This could be done with a written assignment, discussion board post, low-stake quiz, or any way that the instructor chooses to assess students’ acquisition of knowledge.

These are just a couple of examples how you can integrate scaffolding into your course content for online learning. The critical aspect of scaffolding is purposeful chunking and segmenting of complex concepts and activities for comprehensive knowledge acquisition. It is important to keep in mind that any scaffolding should continue to be aligned to course expectations and learning outcomes as students will be more successful when it is done with consistency in a holistic sense.

If you would like to learn more about how to use scaffolding for online learning in your own course or have examples of how you are already using it, we’d love to hear from you! Feel free to contact the CATL office by email (CATL@uwgb.edu) to let us know where you’ve found success with these strategies, or to schedule a consultation with us.

A rusted weathervane with an overcast sky in the background

Addressing Misinformation in the Classroom

A few weeks ago, we posted about how to proactively foster information literacy in your classes. Even if you’ve taken many of the precautions we suggested, there will still inevitably come a time when misinformation arises in the classroom. Whether it is in the context of a Canvas discussion board or during an in-person discussion, an obviously false claim from a student can leave you feeling blindsided if you’re not prepared. With a little work, though, you can often turn these interactions into constructive learning opportunities. This post explores steps you can take to intervene when a student shares misinformation in one of your courses.

Ask Clarifying Questions

When a student shares something incorrect, your first instinct may be to shut them down. In order to turn this into a potential learning opportunity, however, it can be useful to allow the student space to work through what they’ve just shared. Consider asking follow-up questions to clarify what the student is saying and to probe their rationale (a method known as Socratic questioning). Without accusing or assuming, you could pose open-ended questions about where they learned this information and what they know about the source or author in terms of expertise or potential biases. These types of reflective questions help students analyze their misconceptions and may lead them to see the flaws in their own claim.

Be Cognizant of Tone and Body Language

As you engage with a student, be aware of your tone and body language (or written tone, in the case of asynchronous communications like discussion boards). Keep calm and take a moment to collect your thoughts, if needed. Once you are ready to address their remark, keep the tone conversational instead of accusatory. It is important that students don’t misconstrue your response as adversarial.

Try to gauge the student’s nonverbal cues during your dialog as well. If they seem hesitant to share once you begin asking them to clarify their claim, it might help to reassure them that complex topics often lead to misconceptions, and that they might not have had a prior chance to learn about this topic in depth. This helps emphasize that it is not a moral failing on the part of the student for believing misinformation. Instead, remind them inquiry and analysis are a natural part of the learning process (as well as a part of our institutional learning outcomes).

Offer an Invitation to Learn More

Depending on your course and the nature of the student’s misconception, your dialog might naturally segue into a side lesson to discuss the topic at hand. For example, if the claim the student made is a common misconception related to your discipline, you could use this as an opportunity to teach why the misconception exists, where it comes from, and how it might be harmful. If you have sources on hand that help illustrate your point, you might highlight how you determined your sources’ credibility and what measures the sources used to reduce potential bias in their findings, such as using a double-blind setup for a scientific study. You could also use this as an opportunity to teach about how to identify potential bias in a source. Often these situations can be a gateway for a healthy discussion about common misconceptions and real-world applications of the course’s content.

Still, it may not always be appropriate to turn a student’s remark into a teachable moment for the whole class. If a student seems particularly defensive or uncomfortable, or the topic seems emotionally charged for them, you can offer to continue the conversation with the student one-on-one after class. This allows you to shift the class’s attention back to the lesson and off of the student and prevent a situation from escalating.

Address Sensitive Issues with Extra Caution

It is worth mentioning that misconceptions can be extremely damaging when they double as microaggressions. A microaggression — or a subtle display of bias or prejudice — perpetuates harmful stereotypes or misconceptions about a group of people. The Eberly Center from Carnegie Mellon University has a quick guide on addressing microaggressions that outlines additional steps you may wish to take to mitigate the situation in addition to the ones outlined above. Another great resource is this guide on identifying and responding to microaggressions, authored by Dr. Kevin Nadal, a professor of psychology and a leading researcher on microaggressions. Responding to microaggressions in the classroom is crucial for maintaining a safe and supportive learning environment, so they should be handled with extra care.

Do You Have Other Ideas?

Handling misinformation can be tricky, but we hope that these suggestions can help you feel a bit more prepared the next time you encounter it in the classroom. How do you address students’ misconceptions in your own classes? Have any tips for turning these opportunities into teachable moments? We invite you to engage in thoughtful dialog on this topic — post a comment below or email CATL@uwgb.edu to continue the conversation!

Our special thanks go out to Preston Cherry, Christin DePouw, Lisa Lamson, J P Leary, Brian Merkel, Valerie Murrenus Pilmaier, and Jessica Warwick for their contributions to the 2021 Common CAHSS panel and follow-up 2022 IDI session that served as the inspiration for this article!

Exams, Alternative Assessments, and the Question of Proctoring

As we dig into the second half of the spring semester, instructors may now be looking at final assessments for the end of the term. During this time, instructors have many different options when they plan out and assign assessments. In this blog post, we’ll be looking at some alternative options for more traditional proctored exams which instructors can incorporate into their courses. 

The purpose of this post isn’t to say that instructors cannot offer traditional quizzes or tests within their courses. Far from it, in fact. Instead, we are offering an alternative to help avoid over-use of quizzes and exams in line with Palloff and Pratt (2013) where the authors state that, “instructors shouldn’t completely avoid the use of tests and quizzes. These assessments can be appropriate but require instructors to be mindful about when and where they use them.” In this vein, below are several suggestions on how to still incorporate quizzes and exams within a course using certain formats or settings within Canvas that create impactful assessments without a reliance on proctoring.  

Alternatives to Proctoring Traditional Exams: Canvas Settings 

For quizzes and tests which contain multiple choice or other auto-graded questions in Canvas, there are several settings instructors can enable to help encourage academic integrity. First, within the settings of a Canvas Classic Quiz, instructors can set answers to be shuffled between quizzes so that each student sees the answer choices in a different order. Selecting Quiz due dates and setting a time limit on a quiz where students must complete the assessment within the given time are also settings which might be of interest. These options are all in the Classic Quiz settings within Canvas.  

Canvas Classic Quizzes Settings showing shuffle questions, time limit, and quiz attempt settings.

You can also create Classic Quiz question banks and then use question groups to pull questions from one or more question banks. With a question group, you can pull all questions from a bank or set a specific number of questions from the question bank to be randomly selected for the question group. Using a question group to randomize questions within a Canvas Quiz can help deter academic dishonesty.  

Another option in Canvas is to have multiple versions of the same quiz, similar to how you might have a test form A, B, and C, for a paper test in a face-to-face course. Use Canvas to set up multiple versions of an exam or quiz, put students into groups, and then assign each group a different version of the assessment. The directions here discuss assigning an individual student to a quiz; however, you can follow the same directions to assign a quiz to a student group instead.  

Alternatives to Proctoring Traditional Exams: Test Formatting 

Besides selecting specific quiz settings in Canvas which can help to discourage academic dishonesty, instructors can also adjust the format of a quiz or test. One option is to allow students to use open notes combined with a specific time limit while taking a quiz or test. Alternatively, the use of open notes can help prioritize question types such as short-answer or essay questions. These question types focus more on application and tend to encourage more honest and original answers from students than multiple-choice and other auto-graded question types. For example, you might have students conduct an analysis of a case study using key concepts introduced in class or explaining how to solve a specific equation. Often, asking students to explain something from their point of view or discuss how they would approach an example case study are questions that are harder to look up in notes or online.  

Another test format you might consider is to ask students to complete an oral exam. UWGB’s own Dr. Amy Kabrhel and Dr. James Kabrhel recently created a blog post discussing their use of oral exams in place of traditional exams for use in virtual classrooms and other remote learning modalities. 

Alternative Assessments Beyond Traditional Exams

For instructors who may wish to incorporate formative or summative assessments that do not follow a quiz or exam structure, we have a summary of a few alternative options. Popular suggestions for such assessments tend to promote group work, peer review, or other collaborative endeavors. Assessments incorporating such activities tend to foster higher order thinking in students and encourage metacognition, personal reflection on learning, and stimulate more active learning.  

The University of North Dakota Teaching Transformation and Development Academy (TTaDA)  and the Charlotte University Center for Teaching and Learning provide some concrete suggestions of specific types of skills-based assessments that transcend proctoring. Some highlights include portfolios where students select examples of their work over the duration of the course to revisit, analyze, and update to submit for a final assessment. This provides students with the opportunity to portray an increased understanding of course materials, as well as showcase specific pieces of work they found interesting or are proud of.  

Another option instead of assigning quizzes and tests is to allow students to create detailed “study guides” for a hypothetical quiz or test, or questions they believe should be used on a quiz or exam based off the materials covered in class. These activities allow students to show how well they understand the topics and concepts covered in class, while also providing instructors with informal feedback about what information students are identifying as important.  

A different suggestion for alternative assessments in STEM courses in particular came from UND TTaDA where they encourage the use of virtual labs. They highlight an open education resource (OER) created by Merlot University showcasing a collection of virtual labs focused on science, engineering, mathematics, and technology disciplines.  

A final tool instructors can use to look at potential alternative assessments is an interactive Reimagine Assessments resource developed by Emory University’s Center for Faculty Development and Excellence. This tool lets instructors see example activities for alternative assessments based on 4 different assessment goals: content mastery, skill development, analysis, and theory. 

Each of these examples have one common theme, and that is that assessments, either traditional quizzes and tests or alternative assessments, should be designed to not only assess a student’s comfort and mastery of specific knowledge covered within a course, but should also aim to help students develop and hone a variety of professional skills. These skills should both aid students within the classroom and also be applicable in the world beyond higher education. Such skills can include but are not limited to information management, project management, time management, individual and group oral presentation skills, collaboration skills, and the potential to practice various media production and editing skills.  

Assessment Wrap Up

The benefits of being very deliberate in the form and function of an assessment are twofold. First, utilizing different Canvas settings, quiz and test formats, or alternative assessment strategies decreases the dependence of instructors on proctoring. In recent years, proctoring software has become a more controversial topic within higher ed, and the ability to utilize in-person proctoring is equally complicated by various factors, the least of which was the recent COVID pandemic. The second benefit is that reassessing and being critical about when, how, and in what form to present formative and summative assessments can help encourage academic honesty amongst students by not only gauging the level of mastery students have reached throughout a course, but also helping students to develop a skill tool set they can use going forward in higher ed and in future careers. 

If you have any questions or ideas about quizzes, tests, or alternative assessments, please reach out to CATL and schedule a consultation. 

Fostering Information Literacy to Create a More Positive Learning Environment

In an ever-evolving digital landscape that includes unsubstantiated claims on social media, sneaky advertising disguised as unbiased resources, and articles with completely fabricated citations authored by AI-powered chatbots, it is more challenging than ever before to filter out misinformation (and disinformation) from the truth. Like all of us, students can be susceptible to this misinformation, which can have devastating consequences.

How, then, can we as educators work to counteract the misinformation our students are continually exposed to and instead cultivate their information literacy and critical thinking? In the past couple years CATL has sponsored several events around this subject, in which instructors have shared their own experiences, challenges, and triumphs, including a panel at the 2021 Common CAHSS conference and a follow-up event at the 2022 IDI. While we encourage you to watch the recording of the panel in its entirety, we wish to recap some of the main takeaways from those discussions that you may find useful for your own teaching.

Using a Proactive Approach to Information Literacy

Preventative solutions are often the simplest and most effective, and that seems to hold true when it comes to teaching information literacy as well. While the follow-up to this post will focus on directly addressing misinformation that students share during class, this first post will outline measures you can take to reduce the occurrence of such incidents by proactively equipping students with the knowledge and skills they need to engage in your content area.

Teach Thoughtful Critical Analysis

Instructors typically spend a lot of time carefully curating the resources that they include in their courses. As subject matter experts, they know what a “good” source in their field looks like and can select ones that come from reputable sources and are substantiated with solid evidence. Students on the other hand may not have had the chance to hone these critical analysis skills and can get easily led astray when sifting through resources. Fortunately, we can help students develop this important life skill by teaching them how to analyze a source’s credibility.

One framework you could try using with your students is the CRAAP test (or the CAARP test, if you prefer), which besides having a funny, easy to remember acronym, asks students to evaluate a source based its currency, relevance, authority, accuracy, and purpose. Another framework is SOCC (source, observe, contextualize, corroborate) which was developed for history courses but can be applied across disciplines. Frameworks like these help students break down the difficult task of evaluating a resource into smaller steps.

Lateral reading is another excellent strategy to teach students, which is when one conducts external research about the author, publisher, and/or claim to evaluate a source. Often a quick search online can help students identify potentially misleading or outright false information without the need for a more comprehensive analysis. The UWGB Libraries have a plethora of excellent sources on lateral reading and other strategies for evaluating sources, including pre-built lesson ideas. You can even invite a librarian to your class to help conduct a lesson on one of these topics.

Identify Gaps in Students’ Knowledge

Students will likely be walking into your class with varying degrees of background knowledge on the content. In order to help even the playing field, you might want to consider offering students the opportunity to ask questions anonymously, such as in the form of a Canvas survey or a paper “exit ticket.” Once you’ve collected their responses, you can address their concerns in class without identifying the contributors. This helps take the pressure off a student that might be embarrassed to admit their lack of knowledge or misconceptions in front of the whole class.

Another idea is to create an icebreaker activity where students brainstorm common misconceptions about the subject area in small groups. Then, as a class, you can compile their lists and discuss and dispel these myths. Walk through the inquiry process with each misconception—where did this idea come from? Who created it? Why might they have created it? Are there societal or historical contexts that shaped this idea?

In addition to the ideas that students submit, you may wish to do your own inventory of common tropes, myths, stereotypes and misconceptions around the content in your course. If you don’t know the origins of these misconceptions, do a little research so that you can explain their background to students. These types of discussions and activities help students see that challenging their preconceived notions is a natural part of the learning process.

Scaffold Discussions on Complex Topics

Complex issues, such as climate change or structural racism, can be challenging discussion topics due to the substantial number of misconceptions people have. To make things more difficult, students may hold strong opinions on these issues even if their actual understanding of the topic is rather shallow.

To have productive conversations, we first need to teach students the fundamental background knowledge, skills, and frameworks for discussing these topics. Going back to the example of climate change, if students have already had the opportunity to learn about concepts behind climate change, like how matter and energy move through the environment or how humans can influence those movements, they will have an easier time understanding climate change itself once that topic is introduced. Consider ordering the activities in your course to naturally build from foundational concepts towards more complex topics.

Do You Have Other Ideas?

Information literacy is not an easy skill to teach but is so important that we continue to do so in an age when information and misinformation of all kinds is just a Google search away. What are some additional strategies you have used to proactively address common misconceptions or teach information literacy? Or, if you have used any of the methods mentioned here, how did they play out in your own course? Let us know by posting a comment below or by emailing CATL@uwgb.edu. Let’s continue the conversation!

Our special thanks go out to Preston Cherry, Christin DePouw, Lisa Lamson, J P Leary, Brian Merkel, Valerie Murrenus Pilmaier, and Jessica Warwick for their contributions to the 2021 Common CAHSS panel and follow-up 2022 IDI session that served as the inspiration for this article!