So You Want to Be Flexible: Canvas Can Help

Article by Luke Konkol

In a time when students might require extra flexibility, it’s important to remember that it should not come at the expense of instructor bandwidth. Providing extensions on student work, alternative assignments, or dropping work can have a positive impact on students, but how can we best find the sweet spot between an inflexible structure and ‘anything goes’? Some answers lie in Canvas features. In this post, I’ll share a few ideas of how you might set up Canvas for your own benefit, in addition to students’.

“I Just Need a Little More Time.”

By default when you make a Canvas assignment, it’s assigned to every student and the due dates apply accordingly. However, you can also get specific and assign different dates to individual students. It’s easy to get lost in a sea of emails asking for extensions, and masses of sticky notes and spreadsheets suggest that no method of tracking them has been totally effective. By updating the assignment dates for each student who gets an extension, Canvas will track this for you and the student alike.

Some instructors also don’t realize how late work shows up on the student side. When work is late, Canvas is overly clear, marking it with a big red “LATE”. This can be off-putting to otherwise achieving students—especially when the work is not actually late. Adjusting a student’s individual due date means their work will only be marked as late if it is submitted past their specific due date.

A Usable Gradebook

An indication of ‘late’ work also shows up in your gradebook. Unfortunately, Canvas doesn’t make their cacophony of symbols and highlights transparent anywhere within the gradebook itself, so those individual cells just turn into noise. This is less true if you can use these features of the gradebook to their full potential. One first step is using individual due dates as described above; when you do, the highlight for “late” work starts to mean something.

Excusing and Dropping

Canvas grading is also not as “all or nothing” as it first appears. What seems like a flaw can work to our advantage: anything un-graded does not count against students in the way a zero would. But it’s sometimes difficult for students (and the future you) to interpret this lack of data. Canvas has thought this one through. You can make it explicit which assignments will not be counted towards a student’s final grade by marking such assignment as “excused”.

Excusing work is a good option if the dropped score doesn’t apply to everyone, but what if you want to discount a graded item for the entire class? You can tell Canvas to drop certain assignments, such as the lowest in an assignment group, by setting up assignment group rules. The thing to remember is to enter those zeroes for missing assignments—otherwise Canvas will drop the lowest scored assignment instead.

Assignment Groups

In fact, there are several tricks you can use so the Canvas gradebook tracks scores but assignments ‘count’ differently. For example, some instructors prefer to manually assign scores elsewhere but still want Canvas to serve as the interface for student work. A rather extreme example (using labor-based grading) can be found here. Whenever you use unconventional grading methods, the key is to be transparent with students about what Canvas (and you) are doing. This guide on group weights is enough to get you started on this advanced topic, but we recommend setting up a CATL consultation if this is something you’d be interested in exploring further.

The Learning is in the Doing “So Far”

These tips demonstrate the way in which, at first blush, Canvas seems to focus its flexibility on the student side of the equation. This is to say, instructor errors (like forgetting to enter a zero) seem to unduly benefit the student. But these effects are just symptoms of a wider philosophy underlying the way Canvas works. Like any learning management system, Canvas is based on the idea that a certain transaction is taking place, but instead of focusing on a raw accumulation of points (like other LMSs) Canvas’s approach to scoring is a reflection of how students are doing “so far”. If a student only does one of ten assignments but does it well, Canvas tracks this as success.

What does this do for us? For me, it clues us into a different way to think about student progress—and one that speaks directly to students achieving objectives. If we want students to be able to X, why have a dozen assignments asking them to do so if they succeed in doing it in two or three? Despite a distaste for ‘busy work’ shared by instructors and students alike, it tends to creep into the online environment. The silver lining is that the boost in remote learning (where the necessity that we clearly articulate the work we expect from students is highlighted) has revealed the craving we all seem to have for objective-centered student work.

A Note on Objectives

So, you want a student’s grade to reflect their meeting objectives instead of a raw accumulation of points. Now what? That’s a good question—and the answer is bigger than we’ve got the space to address here. My temporary answer is a cop-out: keep your objectives in mind as the driving factor for using the techniques I’ve provided above.

But give it some further thought. If this idea of objectives-based grading is intriguing to you, consider that Canvas has a spot for you to create outcomes and that you can then attach these outcomes to assignments.

As if this weren’t enough, Canvas even has an alternative gradebook based on what they call “learning mastery” which tracks this very thing using benchmarks for mastery you set. I didn’t advertise this above because the focus of this post is on practical action you can take now to save yourself some work, but if this is something you’d like to explore further, please don’t hesitate to schedule a consultation!

What Do You Think?

How do you manage flexibility in your courses? What Canvas (or other) ‘hacks’ do you have to share with your colleagues? Let us know below! I’ve also been thinking a bit lately about how some of these practices (e.g. objective-based grading) might be worth keeping around even once things “go back to normal”. I’m curious to hear from you on this. How have your grading practices changed? Is there anything you’ve started doing that you plan on keeping going forward?

A chat bubble made of yellow note cards

Connecting Online

By the time this post is published, we’ll be past the halfway mark of the fall semester. Adding the spring semester to this fall, that’s around a full semester of mostly online, virtual synchronous, and blended/hybrid instruction. These are instructional modalities that some instructors and students are disinclined to use. But here we are, nonetheless, making the best of things. Students are continuing their educational journey in what are for many new and uncomfortable environments, while instructors are wrestling with providing an equitable learning experience through technology and perseverance.

Illustration of a giraffe with text which reads "Giraffes have enormous hearts" and a speech bubble from the giraffe saying "I care too much."It is perhaps because of the focus on providing remote students all of the same information and activities that we can sometimes forget to include “us.” Online  education can often devolve into a series of tasks that one checks off. We meander into holding virtual correspondence courses, silently reviewing student homework, assessments, and discussion posts and assigning scores.

When we’re teaching in-person, having a side conversation with students before or after class or an informal chat during group worktime can be a trivial task to complete and also be rewarding for students and instructors at the same time. Office hours, although perhaps underutilized, provide another opportunity for ad-hoc in-person engagement with students. But what happens when we don’t actually see our students? Where do ad-hoc and interpersonal conversations go? Some people may argue the lack of that type of engagement with our students and them with us is part and parcel of online instruction.

Online students choose this environment.”

—Made-up instructor used for narrative purposes

Even if one does subscribe to that approach, the nature of our current educational environment includes many remote students who did not choose their current learning environment. They prefer in-person education, talking with their peers and instructors, and a structured educational experience. Online students prefer personal interactions with their instructors as well! In fact, it’s been shown to positively relate to student grades (Jaggars, S. & Xu, D., 2013)

So how does one recreate the feeling of connectedness, ad-hoc conversations, and interpersonal engagement with remote students? We’ve provided some examples of how instructors can do this while increasing their “there-ness” in courses, below.

Provide timely feedback on student work

Assignment and assessment feedback can serve double duty for instructors. First, feedback allows students to correct misconceptions, assess the amount of effort they’re putting into the course and perhaps increase it, and be better prepared for subsequent assessments. Second, feedback allows instructors to form an interpersonal connection with students. Depending on the subject matter and the course, feedback may be the only personal connection instructors form with students. Feedback can provide an opportunity to provide personalized instruction to students that may not be available through other means.

Consider including the student’s name when providing feedback, even if the feedback is somewhat canned. It personalizes the feedback, lets students know they’re “seen,” and communicates nonverbally that the student is “part of the community of people…” (Willemsen, 1995, p. 15). As Kent Syverud (1993) points out, “who is the one teacher in your entire life who made the biggest difference for you — who taught you so well that you still think about him or her as your best teacher. I bet that for almost all of us, that best teacher was someone who knew you by name” (p. 247).

An animated GIF of Fred Armisen in character toasting a bird on to a piece of bread.
“We put a bird on toast.”

Put a bird face (or voice) on it

Although not for everyone, instructors can add presence to their course through the incorporation of brief videos. We’re not referring to hour-long PowerPoint presentations, but rather short webcam recordings. These recordings can be used to introduce units, particularly challenging topics, or to serve as a way to deliver announcements to the class. In an example below, Prof. Matt Mooney (History at Santa Barbara Community College) uses videos at the start of a new modules to help students through sticky topics. Mooney visually communicates a historical phenomenon included in an upcoming module that students are known to struggle with.

An additional or alternative way to reinforce your course presence is through “video postcards.” The example below is from Fabiola Torres, Ethnic Studies professor at Glendale College, who uses video postcards to communicate with her students when she’s not readily available. In the example provided, Dr. Torres is at a conference and using her smartphone to record a brief message to her students.

Recordings like Dr. Torres’s reinforce to their students that their professor is in fact a real person and their course is not led by a robot. This process of “humanization” is shown to increase positive traits like trust and psychological safety in student-instructor relationships, which can help keep your students engage with the course long-term (Gehlbach et al., 2016).

For those disinclined to recording video of themselves, recording just audio may provide a happy middle-ground. Besides providing a human connection that written text cannot, audio recordings can also help prevent misinterpretations in tone that reading text can lead to. Because of this, audio recordings are often paired with feedback to students on their work. However, audio recordings don’t need to be restricted to feedback. Some experienced online instructors choose to use audio recordings throughout their courses to introduce topics, explain difficult concepts, and provide and additional way learners can engage with content.

Communicate regularly

Another way to engage and build rapport with remote students is through regular communication and announcements. This messaging can help students not accustomed to being in a less structured learning environment to stay on track, and also allow for ad-hoc responses from students that may be silently struggling. Irregular communication was identified as a large problem by students following the spring semester and is often over-looked as a simple way to address student disengagement and feelings of disconnection.

Some areas that can lend themselves well to regular communication are introducing new units or topics, shining light on a difficult concept or something that came up in discussion or through private communication, kudos to share with the class to call out quality student work and call out what quality work looks like for those that aren’t quite there yet, and recapping units that the class is finishing up to reinforce critical concepts.

Message students who…

When working with students in-person, it can be fairly trivial to let students know it would be in their best interest to contact you regarding their graded work. However, when teaching remotely this can seem much more challenging. Did they read the feedback that was provided? Who knows?

Regardless of whether they read your feedback, you can still make it clear they really ought to get in touch. This can be accomplished through the Message Students Who feature in Canvas. This feature allows instructors to message any students in their classes that meet certain criteria for a particular graded activity. Options include students that have not submitted anything for the graded activity, those that haven’t been graded yet, and those with scores lower or higher than a specified threshold. More information is available here.

Office hours

Although instructors aren’t likely to be offering office hours in-person this year, it’s still possible to hold “live” office hours through virtual meetings. Consider providing a recurring virtual meeting to your students during your scheduled office hours. This can allow your students to take advantage of the focused help that office hours provide, along with the non-verbal cues a video call can provide and include the tone missing from textual communication.

The meeting could be set up as a Collaborate Ultra meeting in Canvas, an open Teams or Zoom meeting link provided in your course, an Outlook Calendar invite to your students containing the room link, or through some other method.

If Discussions are used, use Discussions

The discussions area of Canvas can be another place where instructors can engage with their students. If you’re already using Discussions in your course but don’t participate, consider how you could. This provides another opportunity for students to connect with you as sage or guide and gives you an opportunity to turn the discussion in the proper direction when needed and correct misconceptions.

Sound like more work than you’d like to take on? It can be. That’s why it’s important to manage the time spent in discussions. Set aside twenty or thirty minutes a couple times per week with the intent of replying to discussion posts. In the time you’ve set aside,  post where you feel you’ll have the greatest impact, not in response to every student.

Two people looking at a digital display of information on flight times.

Make a schedule

Veteran online instructors often integrate a to-do list for their classes into their own weekly schedules. This can help in keeping oneself accountable and on task and help segregate class-time from other responsibilities. A schedule might include things like, ready/post in weekly discussion, make weekly announcement, contact at-risk students, send encouraging email, etc.

How do you “connect” with your students?

The information above is far from an exhaustive coverage of methods to make oneself visibly available and connected with one’s course. What methods do you implement? What has and hasn’t worked well? Questions about implementing something above or seen elsewhere? Drop a comment below or email us at CATL@uwgb.edu.

"Test pattern" bars and text covering an LCD screen.

Using Video Responsibly

Article by Scott Berg

“A picture is worth a thousand words.” If that saying is true and one second of video is 30 pictures, then it could be said that a minute of video is worth 1.8 million words! While it is not likely that students glean that much meaning as a video flashes onto their screen, there’s no denying the great power of the moving picture for conveying information and demonstrating technique. But, to repurpose another saying, “with great power comes great responsibility.” Harnessing the power of video in your courses comes with a cost. These days, it’s possible to quickly and cheaply produce video content on nearly any device, but video carries it’s high cost in the data, bandwidth, and hardware requirements necessary for students to access or produce their own. Because video is resource-hungry, it’s important to provide alternative paths for your students in addition to video options. This article aims to describe why it is important to keep this “cost” of video in mind and suggest some strategies you can implement to ensure that your course content is accessible to all students. 

The slings and arrows of outrageous file sizes 

Video files are huge! To help demonstrate how large videos files are in comparison to other types of web content, I ran an experiment. I returned to “a picture is worth a thousand words,” but considered it through the lens of file size instead of knowledge conveyance. I started with 1,000 words and generated a text document containing 1,000 words of Lorem Ipsum. Next, I took the old saying too literally and took a screenshot of those same 1,000 words on my screen and saved it as an image file. Next, I decided to make a video of myself reading 1,000 words using the Kaltura webcam recorder. In a move that will call into question both my scientific and humanities bona fides, I realized that I cannot read Latin, so, for my video dictation, I swapped the 1,000 words of Lorem Ipsum with four consecutive readings of the first 250 words of Hamlet’s soliloquy. The last step of my experiment was to use a free program called VLC to extract the audio from my video recording to create an MP3 audio file. After each step of the experiment I recorded the size of the resulting file. 

Here are my results: 

File Type  Size (Kilobytes)  times larger than text  N downloadable w/ 1GB data 
Text (TXT)  6.58  N/A  159,358 
Image (PNG)  209.07  32  5,015 
Audio (MP3)  4,693.88  713  223 
Video (MP4)  17,327.98  2,633  60 

As you can see, each file type is roughly an order of magnitude larger than the one that precedes it. The 5-minute video recording of me reading 1,000 words of Hamlet is a whopping 2,633 times larger than the 1,000-word text file, 83 times larger than the image file, and nearly 4 times larger than the audio file. Another way to frame this data is to think about how many of each file type could be downloaded with one gigabyte (GB) of cellular data, which is the limited amount of data I thriftily pay for each month with my cellphone plan. My monthly data would be exhausted after watching the video 60 times. I could listen to the audio recording over 200 times, view the picture over 5,000 times, and load the text file nearly 160,000 times in a month without exceeding my data plan! Hopefully, this comparison illustrates just how much larger video files are than pages made up of text and images. My experiment even used perhaps what is a best-case scenario for video files, as Kaltura was able to compress my video’s size to be about 5 times smaller than the raw video file during playback! The results obtained from using a higher-quality or less-efficiently compressed video in this experiment would have been even more evocative. 

Having your cake 🍰 and eating it too 🍴

So, is all this intended to scare you away from using video in your courses? No! Video is a great instructional tool! A September 2020 survey of students who completed the UWGB Impact MBA online bootcamp revealed that 69% of 13 respondents preferred course presentation types that included video. Instead of arguing against using video, I have chosen to demonstrate video’s demanding file sizes to argue that you should use it responsibly by taking steps to ensure that lessons and assessments are accessible for all students, and not just those with easy access to unmetered broadband internet. In a survey of UWGB students conducted in May 2020, when asked to describe the technology the they had to complete their coursework since UWGB shifted to remote instruction, 20% of respondents reported that they had regular access to a computer but not high-speed internet. That’s a significant segment of our student population who would struggle to keep up in a course that used video as the sole medium of instruction. Providing additional lower-bandwidth (i.e. text-based) means to access course lessons can help the students who have wound up on the wrong side of the digital divide achieve positive outcomes. 

A pie chart showing the results of the UWGB Impact MBA online bootcamp survey.
Results of the “Presentation Types” question on the UWGB Impact MBA online bootcamp survey.

Beyond accommodating students with limited internet access, providing additional ways for students to access lessons beyond watching videos will help them learn on-the-go whenever they have a quick opportunity to study on their smartphone. Text-based lesson alternatives can help a student study while away from a solid Wi-Fi connection at home, traveling, or in a break room at work. Another reason to provided additional alternatives to video learning materials is that not all students share the same learning preferences. This practice of providing multiple paths for a learner to access and consume a lesson is one of the central recommendations of the universal design for learning (UDL) framework. UDL revolves around the idea that courses should be designed so that all learners can access and participate in learning opportunities. While universal design is often thought of solely as an accommodation for learners with disabilities, according to Thomas J. Tobin, a leading proponent of UDL, “Universal design goes beyond just assisting those with disabilities and offers benefits for everyone involved in the online learning environment.”

Tobin illustrates the benefits of using UDL in your course design by imagining a lesson where “students can start by watching a short video clip of their professor, print out the text-only version while they are working on an assignment, and then watch the video again with captions turned on while they are studying after the kids have gone to bed” (Source: “Universal Design in Courses: Beyond Disabilities” from the book Planning and Designing Your College Course).

Using video responsibly by incorporating these principles of UDL will not only lessen the effects of the digital divide in your course, it can keep your students engaged in course materials and help them make use of every opportunity they have to study and keep up in your course. 

+1 for captioning 

Retrofitting UDL principles into an existing course can seem like a daunting challenge, but there are some relatively easy and enriching techniques you can use to add additional paths to your video lessons. In his article, “Reaching all learners through their phones and universal design for learning,” Tobin writes that, instead of being overwhelmed by the consideration of every possible alternative format that could be added to each element and interaction in a course, instructors can adopt a “plus one” mindset to identify a single alternate format for multimedia that can be consistently provided throughout a course. The “plus one” mentality can help divide the work of adding UDL design principles to your courses into manageable chunks. 

One potential “plus one” to focus on in your courses using video would be to add closed captions to your videos. Within the Canvas course at UWGB, machine-generated captions can be quickly added to videos created with or uploaded to the Kaltura My Media service at no additional cost to you or the University. The procedure to add these captions to a video can be completed in under a minute and requires only a handful of clicks within Canvas. While the machine generated captions won’t be 100% accurate, even imperfect captions can help your students with their note-taking and comprehension. Whenever you have the time to work on it, the captioning files can be edited via the intuitive captioning editor that is built-in to the Kaltura service to make them 100% accurate and suitable to fill a potential future need for disability accommodations. 

Captioning your Kaltura My Media videos has become even more powerful with a recent addition to the My Media service in Canvas. UW-System has released a new “Transcript” video player that can be used to easily insert a searchable, printable, and downloadable text transcript underneath your videos when they are embedded in Canvas. The transcript video player automatically generates its transcript from your video’s captioning file, so, if your My Media video is captioned, embedding it with the transcript player is easily done through the advanced video embed options. The transcript player makes it simple for your students to download a text version of your video lesson and take it with them on-the-go to study offline. 

Beyond captioning 

Providing captions and transcriptions are far from the only ways to “plus one” your video content and provide additional paths for your students to access and be engaged by course content; podcast-like audio-only versions of course lectures cut down on screen time. You can provide them for students to learn during a commute. A collection of available articles on a lecture topic could provide yet another means for students to engage with a topic. There is also more to using video responsibly than providing alternatives to video content.

Based off of our knowledge of supportingstudies, CATL has long recommended creating videos that are not… long. Another video “responsibility” is to produce multiple short (under 10-minute) videos instead of one long lecture-length video. That strategy helps with the internet bandwidth concern by keeping individual video file sizes down, but it also helps combat the attention and retention problems seen with long videos. Using multiple short videos also provides the opportunity to sprinkle interactions between videos. Imagine creating a Canvas module for a lesson that contains five short videos (with transcriptions) and placing formative quizzes and/or discussion opportunities between them. You can even add interactions right to the video playback experience by using the Kaltura Quiz tool (or, for Fall 2020, by taking part in our pilot of PlayPosit, a new interactive video platform—just ask CATL to join!). Whether added to the videos themselves or included in the structure of a module, those interactive breaks can help your students stay interested in a lesson and help prevent an “ugh, another video!?” feeling. 

We’d like to hear from you

So, do you think you are using video responsibly in your courses? If so, what strategies are you using? If you suspect your video use is an area for growth, what ideas do you have make your use of video more responsible? Do you use tools other than Kaltura for video? What features can you use to help make your courses accessible for all students? What resources would you like CATL to provide? What other ideas do you have for implementing UDL principles in the design of your course content and assessments? Please sound off in the comments or share your questions and ideas via email at CATL@uwgb.edu.

Until then, as you harness the great power of video in your courses, please remember to wield it with great responsibility! 

Person working on a laptop.

“Should I ask my students to turn on their webcams?”

Article by Kate Farley

This question has come into the CATL inbox a few times since the start of emergency remote teaching back in Spring 2020 and has resurfaced since the beginning of the Fall 2020 semester.  

We call on the experience of instructors who teach in the Virtual Classroom modality over the Fall semester to inform how we respond to this question—many thanks to Taskia Ahammad Khan, J P Leary, and Jen Schanen-Materi! At UW-Green Bay, “Virtual Classroom” means that students have enrolled in courses where they attend synchronous web meetings facilitated by tools like Blackboard Collaborate Ultra, Microsoft Teams, and others. In the schedule of classes, students see something like this: 

screenshot of the details schedule of classes for a virtual classroom course
Details from the Schedule of Classes for a course offered through Virtual Classroom

Note the “Meets” column with days and the “Time” column with times while the “Room” column lists Internet. Some instructors have brought up points about how this modality can better signal to students the requirement for using web meeting technologies like having a device that can share audio and video. 

What some instructors teaching in “Virtual Classrooms” are finding, however, is that not that much has changed for students between Spring 2020 and Fall 2020. Students still have similar living situations and challenges to what the COVID-19 pandemic made more visible. Students are living with family members or roommates—they’re sharing spaces for classwork, devices, internet bandwidth, and the frustration when technology doesn’t cooperate.  

These challenges make it difficult to encourage students to share their video and audio while balancing equity, access, and internet bandwidth.  

  • Many students feel some level of anxiety about sharing their camera and audio for a variety of reasons.  
  • Many students do not have a dedicated home office or a door that they can shut to decrease background noise.
  • Many students don’t have the ability to curate their space to decrease the “visual clutter” that may accompany a web meeting. 
Image of person wearing headphones joining a web meeting on a laptop
Photo by Wes Hicks via Unsplash

What should we do? 

So, what is the answer to our central question: “Should we ask students to turn on their webcams?” if we know that it increases community building for some students, but not all? We have collected some advice from UW-Green Bay instructors. A few suggestions from all three of our interviewees: 

  • Make sharing video and audio optional. 
  • Try to make calling in an option if your web conferencing tool has this functionality. 
  • Ask students to mute microphones unless they’re speaking. 
  • Tell students how you want to handle questions that may arise—raise your hand using the application tools, type the question in the chat (see Luke Konkol’s blog post about using Chat tools effectively). 
  • Use breakout groups or smaller groups to manage internet bandwidth if students must share audio or video. 
  • Normalize using virtual backgrounds. 
  • Be transparent with your students about why you chose this medium for the course and why you chose the web meeting tools that you did. 

Advice from Jennifer Schanen-Materi 

Jennifer Schanen-Materi teaches in the Social Work department at the graduate and undergraduate levels. Over the Summer, Jen was a co-facilitator for a few of CATL’s advanced trainings around learner-centered discussions and pivotal pedagogy. In our interview, she shared that she doesn’t have a formal written policy about when students should or should not share their video or audio during synchronous meetings, but she has found that, when she asks students to share their video, it makes for a much smoother discussion because it’s easier to see non-verbal cues similar to those that make communication in person more clear. Jen uses Zoom, for which she pays for a license to use premium features. On the first day of class, she explains that she wants to use Zoom for meetings where all students are on screen so that she can see everyone’s “Brady Bunch” square, and Zoom offers her the tools and the medium she needs to help manage the class. For example, Jen asks her students to keep their mics muted but to raise their hand, and then she calls on the student by name to respond. In Blackboard Collaborate Ultra this is one of the built-in features of the tool, but it does take a little bit of habituation to remember to click a button to raise your hand rather than just simply doing so. Jen has also made it explicit in the first few web meetings that if students don’t feel comfortable sharing their video for any reason, they don’t have to. Here are a few other suggestions from our interview:

Advice from JP Leary

J P Leary teaches in First Nations Studies, Education, Humanities, and the First Nations Education Doctoral program. At the start of the semester, his classes typically begin with some very smooth, tried and true, community building techniques that he’s used many times in a physical classroom, but those same methods don’t transfer seamlessly when the course modality is “Virtual Classroom.” On the first day of class, J P joined his students for a web meeting in Blackboard Collaborate Ultra. He chose this tool specifically because it’s web-based (doesn’t require students to download an application) and it has breakout groups which allow him to move from the main room to the smaller groups; he can use this tool to foster small group community building. In a brief drop-in session, J P and I discussed how the power dynamic of Collaborate Ultra doesn’t allow him to run his class how he normally would. Collaborate Ultra prioritizes the meeting speaker over seeing everyone in the room. That’s something that J P specifically calls out in his own pedagogy—his students would normally sit in pods or in circles—there isn’t a “front” of the room—there also isn’t an application that forces your video and your audio over other students in a physical learning environment. J P talked to his students about the expectations for sharing their video/audio to address this inherent choice the technology makes for instructors. Ideally, J P said he would prefer everyone be able to share their video all the time, but internet bandwidth makes it difficult to do this for him and for his students.  

“Bandwidth is an issue for all of us…we have our cameras off and mics muted in large group unless we are speaking. Because it is not engaging to see a screenful of silhouettes and initials, I have asked everyone to post a photo of themselves (appropriate, recognizable) [as their Collaborate Ultra profile photo].  There is a constant “are you muted? I think you are muted? Can you hear him?” happening in the chat, but I think as we get used to the platform, we will figure it out.” 

J P also shared a few other statements that are compelling reasons for engaging with this question of asking students to share their video: 

“There is an overriding concern for privacy and consent—are we consenting to allow the entire class into our space? It may not be possible to limit access as the sights and sounds of our lives enter the frame. Our students come from a variety of circumstances—some are parents, some are attending to the needs of siblings, some are engaged in one of many simultaneous virtual classes in the same household, and so on.  (I think of that BBC clip where the speaker’s kids come in, followed by another adult who tries to discretely get them out of there). Not all of our students have the same ability to keep the realities of their lives “out of frame” and free from scrutiny.

“I recently learned from a follow-up conversation with a student (remotely joining an in-person class) that there are performative elements associated with having the camera on.  She felt pressure to wear makeup to look less tired on camera, to be hyper aware of her body language and facial expressions, and to be ‘on’ in ways that diverted energy from engagement and learning.” 

For J P’s classes, the balance of equity, access, and bandwidth is somewhat struck when he positions interdependent learning from the small groups against the larger, full-class discussions. In the small groups of three to four students, J P asks students to consider turning their mics and cameras on, but also makes clear that if internet bandwidth makes this more difficult for the group, that they can rely upon their mics to work in those smaller groups. 

Advice from Taskia Ahammad Khan

Taskia Ahammad Khan, in the Engineering department, teaches two courses that are asynchronous, and online, and those two courses have accompanying labs taught via Virtual Classroom. For those labs, Taskia turns her camera on or shares her screen to provide some brief instructions and to review what students must do for the lab during the week. This part of the web meeting takes about thirty minutes: reviewing the week’s lab manual instructions, short demonstrations, and some key points to keep in mind for the week’s activities. Taskia also records these meetings via Microsoft Teams and makes the recordings available to students via Canvas for those who may have missed class. Taskia offers some advice about using virtual backgrounds when instructors do share their screen, but also says that instructors can choose to be selective about showing their video when appropriate. She also has some practical tips about how to manage sharing a screen and soliciting student questions without having multiple screens from which to present.

And now we put it to you…

Should I ask my students to turn on their webcams?” Do you encourage or require webcams in your synchronous sessions? What challenges have webcams posed? Have you found solutions to those challenges? We want to hear from you. Feel free to drop a public comment below, or email us at CATL@uwgb.edu.

Chat Bubbles

Let’s Chat about Chat: Using a “Side Channel” during Synchronous Sessions

Article by Luke Konkol

The chat box on the side of your meeting platform of choice is a deceptively complex zone. Not in the sense of technical use, necessarily—most of the time you can just type what’s on your mind and hit [Enter] to send it. But that’s exactly what makes it such an interesting tool. So much so, I find myself asking “What is chat, anyway?” I set out to write this blog post with this in mind. Chat can be overwhelming, but it can also be a valuable community-builder. It can be distracting, but it can also help to steer and focus the session on the whole. Why is this? And what can it tell us about best practices around chat? As it would turn out, the word chat itself can tell us a lot.

What is “chat,” broadly speaking—even outside of the web-conferencing context? Importantly, it’s an informal conversation. It’s unstructured. It changes quickly. It’s responsive to the situation. Compare the statements: “Let’s discuss our plans over coffee” and “Let’s chat over coffee.” So why do I and so many others struggle with “chat” online? It turns out the term and the practice followed us into the remote environment, but—as happens so often in the digital world—it began to serve new purposes and took on new meanings along the way. I’m suggesting we take a quick step back on chat. In this post, I’ll run down some of the key considerations of using chat as we look at how doing it “the old way” might not be bad thing.

A cup of coffee

The term “side channel” in the title of this post comes from the term “back channel” (itself a term borrowed from computer science). If you’ve ever attended a conference or presentation with colleagues and texted or messaged them throughout, you’ve used a back channel. The advantage to back channeling is that it helps keep the distractions low for the primary channel (the presentation) but also provides a community space for another layer of engagement. The backchannel is often where what’s said in the “front channel” is first put to use. It forms a space for collective remembering, brainstorming, and clarification. A side channel is a back channel that’s not separated from the main form of communication. For our purposes, this is the chat.

What is it good for?

Breaking the silence, not the flow

Imagine a situation where you’re lecturing and a student loses their place in the text. The side-channel offers support. Student 1 writes in the chat: “What page are we on?” and others in the class can quickly respond without derailing the main flow of ideas. This also makes the chat an informal support system.

The chat can also be a place for more reserved students to get their thoughts out into the space where ideas are flowing. It can also be a space for you as the instructor to quickly gauge agreement, confusion, or loss of steam—is the chat so far afield that students are discussing the cat that entered the frame in the first two minutes of class ten minutes in? Time to regroup! Just like coffee shop “chat,” the chat is informal, but it’s not without its environment—it’s reflective of the times and context.

Adding democracy

Bubbles on the surface
Sometimes it’s about what bubbles up…

It sometimes happens that a key topic will spur an exciting train of thought that everyone wants in on. Especially with mid- to large-sized classes, it can be impossible to get every voice on video. When you pose a question to the group, consider doing so and letting chat flesh out where the next few minutes of attention should be directed. This works especially well if what you’re looking for are “suggestions” and can be strengthened by employing a “raise your hand” feature (or convention).

Navigating controlled chaos

not just junk
There’s probably something useful amongst this “junk.”

If you read through the chat from a session that used it well, it might seem like an exercise in intellectual entropy. The spurts and starts of confusion, passion, frustration, and excitement are better contained within the chat than spilled into the time you’ve devoted to more full-blown discourse. Remember—“chat” (informal) and “discussion” (more structured) can co-exist thanks to this tool! I like to think of the chat as my kitchen junk drawer. The main channel of conversation is your utensil drawer of carefully separated forks, knives, and spoons. The side channel is next to it with that corkscrew, stray fridge magnets, and half a pizza cutter.

Forming Community

SpongeBob took 8 Days of Philosophy
Sometimes SpongeBob knows his stuff.

Forewarning: as you begin relaxing the tension of the chat, students might go farther afield than you are ready for. This is a double-edged sword and something you’ll need to balance. On the one hand, you will want the conversation to stay more or less on track and not become a distraction. On the other, students sharing memes of how that complex discipline-specific concept you just explained reminded them of a line from SpongeBob Squarepants helps to both build community and reinforce the knowledge! Much like our everyday lives, these moments of low-stress “chat” are often what “stick” the best.

And how do I use it? (In three helpful clichés)

“Let it be.”

There’s an adage that multitasking is just doing two things poorly—this is at least true for chat. Don’t try to engage in the video conference and engage in the chat. You won’t be able to devote your full attention to them both. Instead, make a point to check in on where chat is every few minutes or at transition points. Just be up front with students that you’ll be using it in this way. Students, like many of us, have gotten used to chat being just like simultaneous discussions. Let them know that you’re not explicitly watching for questions. Allow students to self-regulate and be transparent that you’re doing so. Tell them directly: if a question or idea bubbles in chat, raise your hand. Consider asking a student to share the “highlights” from the chat when there’s a natural break, and rotate who you ask to share out.

“Go with the flow.”

It’s an oversimplification, but you do have to follow your nose when it comes to using chat. Nothing I’ve said here is a hard and fast rule. All I can suggest is that you do go with the flow. If your glances at the chat reveal that a small set of students are wildly adrift, treat it much as you would in a face-to-face situation. If your subject matter allows and you feel prepared to do so, you might even comment on the uniqueness of the circumstances. Moreover, going with the flow means being willing to use the chat to the effect your lecture/class session allows. If students are dwelling on a topic you thought you could gloss over, feel free to dissect that a bit. That SpongeBob meme above? Feel free to go with it! Use connections like that to your advantage as much as possible.

“It is what it is.”

In my experience, chat works best when we let it be chat. I’ve been in meetings and courses where chat was used as a sort of discussion board, a place for collective note-taking, and everything in between but chat—and it never quite works. In those cases, it always feels like we’re bending it to our will when it wants to be something else. Where chat shines, for me, is when it’s reserved for informal conversation in the context of a larger session. That is, after all, what “chat” is. Where chat is most effective is when you can pair that with other tools. I mentioned above using the “raise your hand” feature. That’s a great way to build a conduit between chat and discussion or between chat and lecture. Some platforms have additional “reactions” participants can use. Those are great for this, too. If what you’re looking to do is collective note-taking there are other tools out there as well.

What am I getting at?

I’ve been in sessions on both sides where the chat was overwhelming. I’ve also been in sessions on both sides where the chat was a phenomenal way of building community and drawing connections to the larger material. The former were always cases where the chat was really trying to do something else—when the chat was “too” something: too structured, too formal, or too off-topic. The best experiences were when the chat was just “chat.” One didn’t need to worry too much about well-structured sentences and punctuation—it was about firing off ideas and seeing what stuck. Emoji were common. While the better chats certainly strayed from the focus on the main stage along the way, they always remained tethered to its context.

In some ways the challenge of chat is that it’s a tool that doesn’t have a direct analogy to face-to-face instruction. We wouldn’t stand in the front of a lecture hall and say, “Alright, class. Get out your phones and hop into the group text, we’ll be looking at chapter six today”—at least, this isn’t typical practice. And yet, when we’re thrust into the synchronous online environment, it’s just assumed that the chat will be there—and that we know how to use it and use it well. We don’t. We want to catch every word and end up trying to multi-task. We want to add structure to it and end up stifling the very flow it’s great for creating. We don’t know what it’s good for, so we try to make it something it’s not—but  we don’t have to. It’s been telling us all along what to do with it: just chat.


So let’s chat!

Okay, not really. But let’s have a conversation around this!

Do you like what you see here? Do you disagree? It’s all fair game. How do you use the chat in your sessions? Or not at all? Do you find chat to be a helpful guide or relentless distraction? We want to hear from you. Feel free to drop a public comment below or email us at CATL@uwgb.edu.