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Changing Leadership in the New Now

2020 has been a crucible for leadership. The world faced a crisis, and workplaces and workforces were forced to adapt. Some leaders fared better than others, creating lessons for leadership in the “new now,” as we navigate a more hybrid future.

Needed skills have shifted in three crucial ways:

  1. The need for communication shifted to a need for empathy
  2. The need for emotional intelligence shifted to a need for emotional agility
  3. The need for time management shifted to a need for context management


No one had answers in 2020, including leadership. That meant that in order for leaders to connect and check-in with employees that had to delve a little deeper and share more than updates. The important skill set was less about communication and more about listening.

Emotional Agility

Emotional intelligence is the ability to be aware of and control your emotions. Emotional agility goes a little further. Agile people are not only aware of their feelings, they know how to navigate through them. As a leader, this means you are better able to affect the desired impact because you are self-aware and situation-aware.

Context Management

“Flipping” the workplace requires that leaders rethink how work gets done. In today’s more hybrid environment, leaders need to be more intentional. The work context has changed, so we collectively need to manage our time and design our days around how we work, based on what we’re working and with whom we’re working.

2021 and beyond will demand leaders who are more flexible, collaborative and creative to guide their people and companies through current – and future – challenging times.


Our Supervisory Leadership Certificate Program includes a diverse course curriculum that will enable you to evolve as a leader and make a difference. The program includes a core course “Development Yourself and Others” but also covers other critical topics like “Coaching for Performance,” “Change Management,” “Supervision and Human Resource Functions,” “Interpersonal Communication,” “Helping Your Team Achieve Organizational Management,” along with a Capstone Course that integrates all the learning and knowledge. Now enrolling for the fall session, starting in August.


Adobe. “New Year, New Leadership: 5 Skills Needed to Succeed in 2021. Melissa Williams. January 28, 2021.
Forbes. “Three Leadership Skill Shifts for 2021 and Beyond. Melissa Daimler. November 24, 2020.

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