Respect Goes a Long Way

In the hospitality industry, customer experience is king. What does it take as a professional to lead in an ever-changing and messy environment? Let’s hear what hospitality leaders, past and present, have had to say.

Gray Shealy, AVP of Architectural Design and Innovation, Royal Caribbean Cruises

“Respect for others will go a long way, as will humility. Don’t forget you’re in the hospitality industry. Open doors. Listen. Look into someone’s eyes when having a conversation. Allow others to go first. Toast a guest at a meal. Wait until everyone is served. Emily Post may be a good mentor, come to think of it…”

Arne Sorenson, CEO, Marriott International

“Particularly in American society today, but maybe business society generally, you’ve got a glorification of folks who say, ‘Oh, I only sleep three to four hours a night,’ which is dead wrong. We don’t want to be preachy to our guests when they get into our hotels. They’re going to lead the lives they want to lead, but I think there are some things we can do to be in a dialogue with our customers about the strengths of sleep. Those of us who do sleep should be proud of saying we sleep.”

Leeny Oberg, EVP & CFO, Marriott International

“Know yourself. Know your strengths and weaknesses. Get feedback, and work hard to get that feedback. It is not an easy thing to have people give you feedback, and it’s not easy for people to give feedback, particularly when it’s constructive. It is so critical, as you find your career path, that you know where your strengths and weaknesses are.”

Horst Schulze, Co-founder, Ritz-Carlton Hotel Group

“Leadership is creating an environment in which people want to be part of the organization and not just work for the organization. Leadership creates an environment that makes people want to, rather than have to, do.”

Larry Steelman, VP of New Business Ventures, Cox Business

“Providing actionable information that isolates service-impacting issues and enables fast resolution is key to guest satisfaction.”

Krissy Gathright, EVP and COO, Apple Hospitality REIT

“Create your impact. There will be people along the way who will help support you, but it’s ultimately up to you. You control your own destiny. Do not wait for someone else to create a path for you.”

Isadore Sharp, Founder, Four Seasons Hotels and Resorts

“Keep your egos in check, and let the people who work for you shine. Because they’re the people who know our customers best—the people we depend on to lead the way. It’s no longer, ‘Do as I say.’ It’s, ‘Do as I do.’”

Jagruti Panwala, Chairwoman, AAHOA

“Build relationships. Attend conferences. Network not just with women, but men as well. I also just believe that you can’t achieve success on your own. Make sure you’re working with successful people, positive people.”

Joy Rothschild, Chief Human Resources Officer, Omni Hotels

“I find that this is one industry where hard work, spirit, and energy trump degrees or where you sit on the pecking order. If you are willing to put in the time—which is easier said than done—you should have no obstacles. You do need to be willing to go where the opportunities are. The more flexible you are, the better.”

James Tubo, COO, Blueprint RF

 “My key takeaways in serving the hospitality sector are: 1. Always try to put yourself in the shoes of the front desk agents serving our guests. 2. With more than 55 thousand hotels, the industry is surprisingly small. Everybody seems to be connected. 3. Don’t lose sight of what you set out to do. Our goal was to ensure that guests connect to the internet—that simple.”

J.W. “Bill” Marriott, Jr., Executive Chairman and Chairman of the Board of Marriott International, Inc.

“The four most important words in the English language are, ‘What do you think?’ Listen to your people and learn.”

Kit Kemp, Co-founder, Firmdale Hotels

“The challenge I give myself—which, I’m sorry, would never occur to a man—is to craft common spaces with residential tone and texture where people want to idle.”

Barry Sternlicht, Founder, Starwood Hotels and Resorts

“You can learn everything that there is to know about the industry or the player from the company that is performing better or worse.”

Kemmons Wilson, Founder, Holiday Inn

“Remember: A person who wins success may have been counted out many times before. He wins because he refuses to give up.”

Avi Brosh, CEO, Paligroup

“The future of boutique hotels is not about size or design or asset class. It’s about going back to the beginning, back to what Morgans did. That’s delivering on this promise to create an authentic, ad hoc community of like-minded people that, for an evening or a few nights, transcend nationality or who they believe they are. It’s a promise that a guest be whoever they want to be for that night.”

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LEARN MORE ABOUT WISCONSIN TOURISM

UW-Green Bay and the Wisconsin Department of Tourism are collaborating to revitalize travel in Northeast Wisconsin by hosting a virtual Tourism Summit on Thursday, April 22, from 9 a.m.-12 p.m. Tourism is an integral part of the Wisconsin economy. The pandemic created challenges and disruption for the many businesses and workers that make up this multibillion-dollar industry.

The Tourism Summit is tailored for any business or frontline worker associated with tourism in Wisconsin, including restaurants, hotels, golf courses, other recreation and attractions, communities and more. The Tourism Summit is hosted by UW-Green Bay’s Division of Continuing Education and Community Engagement.

Learn more about the Tourism Summit by visiting www.uwgb.edu/tourism-summit or by contacting Melissa Betke, Program Specialist and 920-663-7337.

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RESOURCES:
BlueprintRF. “15 Hospitality Leaders Share their Best Business Advice.”

Shaping the Future

With Teambuilding Adventures

McKinsey & Company recently released a report “The new normal arrives: Trends that will define 2021—and beyond.”

In it, they predict “2021 will be the year of transition. Barring any unexpected catastrophes, individuals, businesses, and society can start to look forward to shaping their futures rather than just grinding through the present.

The report also points the way to a transformation of office life with remote work continuing for a significant segment of workers.

That will make teambuilding even more important. If employees aren’t encountering each other in their offices, hallways and face to face meetings, how can a manager or supervisor ensure teams coalesce into collaborative and performing units.

Teambuilding adventures, that’s how.

A teambuilding adventure is a great way to network, socialize and get to know each other better. An adventure can also be a celebration of achievement or a boost to an upcoming initiative. Depending on the adventure, it can also help foster an environment of creativity and innovation.

And Wisconsin – with its four seasons of inspiration – is the perfect place in which to play and connect with co-workers.

The communities around Lake Michigan in particular offer a number of exhilarating or uplifting options for your next employee outing!

Sheboygan 

Blackhawk Shooting – a modern indoor shooting range; open year round
Harbor Point Mini Golf – beautifully landscaped, fun-filled outdoor nautical themed 18 hole mini golf course; seasonal
Road America – the 640-acre, park-like grounds offer amazing viewing opportunities, fantastic concessions and high-speed excitement to thousands of spectators each year; seasonal
Longhouse Axe Bar – Sheboygan’s Viking handcrafted axe throwing experience;  open year round

Manitowoc/Two Rivers

Strand Adventure – an indoor activity complex where a variety of adventures await all ages; open year round
Tapped on the Lakeshore – over 20 beers on tap, axe throwing, corn hole and more games; open year round
What the Lock – a physical adventure game where participants are placed into a room and have to use teamwork along with elements of the room to solve a series of puzzles, find clues, and escape the room within a set time limit; open year round
Glaze & Paint 
– ceramic painting studio; open year round

Green Bay 

Green Bay Axe – axe-throwing experience with adjoining escape room; open year round
Board & Brush – DIY wood sign workshop; open year round
Green Bay Ghost Tours – must-experience tours for ghost story enthusiasts and history buffs; seasonal
National Railroad Museum – relive years of railroad history and take a fun, educational train ride during your visit

Door County 

Hands On Art Studio – a do-it-yourself Door County Destination, offering a free-wheeling art experience; seasonal
DC Adventure Center – offering professional programming designed to facilitate adventure, enhance teams, develop leadership, and create lasting memories; seasonal
Door County Trolley Tours – experience VIP treatment aboard one of 16 uniquely themed trolley tours – best charter in Door County; seasonal
Door County Kayak Tours – experience the natural beauty of Lake Michigan and the Door Peninsula with a memorable tour or rental on the water; seasonal
Scenic Cruises & Charters – Door County’s original and oldest sightseeing cruises; seasonal

Marinette 

River Rafting  – providing some of the most thrilling and challenging rafting in the entire Midwest; seasonal
Sno-Haven Pottery – celebrate creativity in pottery, jewelry, drawing and painting; open year round
Laughter Yoga Yooper – combineing laughter exercises with yoga breathing; open year round

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LEARN MORE ABOUT WISCONSIN TOURISM

UW-Green Bay and the Wisconsin Department of Tourism are collaborating to revitalize travel in Northeast Wisconsin by hosting a virtual Tourism Summit on Thursday, April 22, from 9 a.m.-12 p.m. Tourism is an integral part of the Wisconsin economy. The pandemic created challenges and disruption for the many businesses and workers that make up this multibillion-dollar industry.

The Tourism Summit is tailored for any business or frontline worker associated with tourism in Wisconsin, including restaurants, hotels, golf courses, other recreation and attractions, communities and more. The Tourism Summit is hosted by UW-Green Bay’s Division of Continuing Education and Community Engagement.

Learn more about the Tourism Summit by visiting www.uwgb.edu/tourism-summit or by contacting Melissa Betke, Program Specialist at mailto:betkem@uwgb.edu and 920-663-7337.

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RESOURCES:
McKinsey & Company. “The new normal arrives: Trends that will define 2021—and beyond.”

Lessons from Caregiving

According to recent research by AARP, one in six of our co-workers is likely caring for a loved one in addition to work and family. This is a daunting prospect for most of us, but life is made up of moments, and there are some lessons to be learned from caregiving, which might in fact add value to the rest of your life.

Here are six lessons provided by Guideposts, a nonprofit organization dedicated to inspiring the world to believe that anything is possible with hope, faith and prayer.

  1. Self-care first.

This will mean different things for different people, encompassing any/all of the following: consistent sleep, adequate exercise, recreation, good nutrition, stress-reduction techniques and a sense of humor.

  1. Mistakes are fixable.

Perfectionism can handicap the efforts of caregivers, making every task a drudgery. Instead swap the perfectionism for self-compassion, because according to psychotherapist and author Anne Wilson Schaef, Ph.D., “Perfectionism is self-abuse of the highest order.”

  1. It’s okay to not be okay.

Experts and experienced caregivers agree it’s not healthy for caregivers to wear a “I’m fine” mask and suffer alone. It’s not a sign of weakness to admit this. It’s a sign of bravery. Ask for help.

  1. Compassion helps.

Caregiving teaches and nurtures compassion, the mother of all virtues. If we all used a little more compassion in our lives, the world – and caregiving – would be in a much better place.

  1. Practice mindful communication.

Old family dynamics can often add stress to caregiving situations, making clear and open communication essential. Listen. Speak. Observe nonverbal cues.

  1. Make room for hope.

The point of caregiving is holding hope between you and your loved one, despite the minutia of tasks — doctor’s visits, medications, meals. Or maybe because of. Hope is the reward for patience and kindness, and hope “never asks a crumb” of you.

Emily Dickinson’s poem “Hope is the thing with feathers” is an apt metaphor for caregiving and can provide a meaningful daily meditation.

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New Dates Available for Train-the-Trainer
The Wisconsin Caregiver Academy has scheduled new train-the-trainer sessions through July 2021. When taking a train-the-trainer course, employees can become state-approved trainers for assisted living providers. This eliminates the cost and burden of having to bring in outside trainers into your facility to train staff. You, an employee or a consultant can become a state-approved trainer!

See All Dates by Topic:

Medication Administration
Standard Precautions
Fire Safety
First Aid and Choking

Sustainability’s Many Inter-Relationships

Peace & Prosperity for People & the Planet

In 2015, all Member States of the United Nations collaborated on a call to action to forward Sustainable Development Goals (SDGs) for all countries in a global partnership.

The SDGs build on decades of work by countries and the UN and acknowledge the need to address challenges synergistically and unilaterally in order to have meaningful impact.

Each goal is important and significant, and collectively the 17 Sustainable Development Goals represent an ambitious framework of change.

Many of the SDGs have been impacted by COVID-19, demonstrating the inextricable link between human and planetary health

The latest Global Development Sustainable Report (GSDR) concludes:

The COVID-19 pandemic may give us an unexpected opportunity to make deep structural changes in our energy system, our food system, and our economy that may have seemed too expensive or too disruptive before. We have the chance to build back better and greener. By working with nature and using nature-based solutions, we can not only protect the environment but also benefit from nature’s capacity to help us enhance our resilience and address a whole range of development challenges. For the sake of our planet and our human family, we cannot let this chance slip away.

To underline the importance of the moment, we share below the 17 Sustainable Development Goals.

  1. NO POVERTY – End poverty in all its forms everywhere.
  2. ZERO HUNGER – End hunger, achieve food security and improved nutrition and promote sustainable agriculture.
  3. GOOD HEALTH AND WELL-BEING – Ensure healthy lives and promote well-being for all at all ages.
  4. QUALITY EDUCATION – Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all.
  5. GENDER EQUALITY – Achieve gender equality and empower all women and girls.
  6. CLEAN WATER AND SANITATION – Ensure availability and sustainable management of water and sanitation for all.
  7. AFFORDABLE AND CLEAN ENERGY – Ensure access to affordable, reliable, sustainable and modern energy for all.
  8. DECENT WORK AND ECONOMIC GROWTH – Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all.
  9. INDUSTRY, INNOVATION AND INFRASTRUCTURE – Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation.
  10. REDUCED INEQUALITIES – Reduce inequality within and among countries.
  11. SUSTAINABLE CITIES AND COMMUNITIES – Make cities and human settlements inclusive, safe, resilient and sustainable.
  12. RESPONSIBLE CONSUMPTION AND PRODUCTION – Ensure sustainable consumption and production patterns.
  13. CLIMATE ACTION – Take urgent action to combat climate change and its impacts.
  14. LIFE BELOW WATER – Conserve and sustainably use the oceans, seas and marine resources for sustainable development.
  15. LIFE ON LAND – Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss.
  16. PEACE, JUSTICE AND STRONG INSTITUTIONS – Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels.
  17. PARTNERSHIPS FOR THE GOAL – Strengthen the means of implementation and revitalize the global partnership for sustainable development.

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At UW-Green Bay, we have created a noncredit Sustainability Certificate Program that encompasses the multi-facets of sustainability — environmental, business practices and public policy. The program not only adopts a proven and successful model, but it is affordableaccessible, and flexible.

The program is 100% online with three core courses six weeks in duration and a final capstone course requiring participants to put sustainability theory into practice within their organizations. Full program details are available online.

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RESOURCES:
GSDR 2019. United Nations. “Global Sustainable Development Report 2019. The Future is Now: Science for Achieving Sustainable Development.”
The 17 Goals. United Nations.

Why is DEI so Important?

George Floyd was murdered on May 25, 2020. It’s a date to be acknowledged and remembered for many years to come. Since that day, words like “diversity,” “equity” and “inclusion” have been swirling in our social consciousness, known collectively as DEI.

But why exactly is DEI important? For individuals and for organizations?

Because Future Workforce Employees Will Be More Diverse Than Ever

Early benchmarks show that “post-Millennials” are on track to be the most diverse, best-educated generation yet. Other key indicators:

  • Nearly half of post-Millennials are racial or ethnic minorities. One-in-four are Hispanic.
  • More post-Millennials are pursuing college.
  • Post-Millennials are more likely than Millennials to live with a college-educated parent.
  • Post-Millennials are slower to enter the labor force.

As alluded to in our last blogpost, this generation is being shaped by changing immigration patterns.

This is the generation that will be shaping our future. They will expect – if not demand – that their workplaces reflect this greater diversity.

Because Companies Can’t Afford to Lose Women Leaders

Workplaces have been turned upside down with the events of 2020. Many employees are struggling to do their jobs with the stresses aggregating as work and home become blurred. Women are especially affected as the pandemic intensified challenges they already faced.

Senior-level women are significantly more likely than men at the same level to feel burned out, under pressure to work more, and “as though they have to be ‘always on.’” And they are 1.5 times more likely than senior-level men to think about downshifting their role or leaving the workforce because of COVID-19 burnout.

The possibility of losing so many senior-level women is alarming to organizations for several reasons:

  • The financial consequences would be significant as profits and share performances are almost 50% greater when women are represented at the top.
  • Company culture will suffer as senior-level women are more likely than senior-level men to champion gender and racial equity.
  • Workplace women and other diverse communities lose their advocates.

Because You Leave Money Off the Table if You Don’t Embrace DEI

According to McKinsey & Company insights, there is $12 trillion in additional Gross Domestic Product (GDP) on the table if we can find a way to close the gender gap by 2025. And there’s $2 billion in potential revenue if we can expand “financial inclusion efforts” to extend more services to black Americans.

Because Moving DEI Forward Gives You a Competitive Advantage

Here are three primary ways that organizations benefit from developing and supporting DEI programs:

  1. It helps businesses attract top talent.
  2. It will help your company grow and innovate.
  3. Workplace discrimination has moral, ethical and financial consequences.

Embracing DEI has become a new organizational imperative, stirring us to reconsider everything we thought we knew about workplace culture. Start at the top with key leaders and decision-makers. If your organization says you’re committed to elevating and protecting diversity, equity and inclusion, but your leadership team doesn’t reflect that, you will lose credibility, and no one will buy into your mission.

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CLARIFICATION ABOUT THE TERM ‘POST-MILLENNIAL’
The generation labeled “post-Millennials” in this report – referred to also as Generation Z, the iGen or Homelanders – includes those born after 1996. Pew Research Center uses the label “post-Millennials” as a placeholder until more consensus emerges as to their name.

WHAT YOU CAN DO:
Develop a deeper understanding of diversity, equity and inclusion and ensure your business or organization protects and elevates now and for future generations. UW-Green Bay is now enrolling for a Level 2 Diversity, Equity and Inclusion Certificate Program, designed for HR professionals, business and government executives and leaders, managers and team leaders, parents and nonprofit and community leaders, who have completed Level 1 or its equivalent. Starting in March for five weeks. Learn more and register.

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RESOURCES:
Ideal. “Why is Diversity, Equity and Inclusion Important to Organizational Success?” Somen Mondal. December 3, 2020.
McKinsey & Company. “Women in the Workplace 2020.” September 30, 2020.
Pew Research Center. “Early Benchmarks Show ‘Post-Millennials’ on Track to be the Most Diverse, Educated Generation Yet. November 15, 2018.

Leadership 2.0

Recently, Jim Collins, #1 bestselling author of Good to Great, talked to Inc. magazine on their podcast “What I Know” about meeting Steve Jobs and how he was a different leader when he came back to work for Apple a second time.

The difference, said Collins, was, “(Jobs) never lost the passion for what he was doing, and he was growing and he was learning.”

That learning contributed to what Collins called “Steve Jobs 2.0.” In his time away from Apple, Jobs elevated himself to a “Level 5” leader, exemplifying a concept Collins talks about in Good to Great. “It’s not about just being a genius with a thousand helpers, it’s about creating a culture of genius that ultimately doesn’t need the genius.”

“Level 5” refers to the highest level in a hierarchy of executive capabilities that Collins and his team identified during robust research of good and great companies. Leaders at the other four levels in the hierarchy can produce high degrees of success but not enough to elevate companies from mediocrity to sustained excellence.

Although other factors are in play when a company transitions from good to great, Collins states, “Good-to-great transformations don’t happen without Level 5 leaders at the helm. They just don’t.”

Level 5 leaders are not the larger-than-life characters most of us expect. Instead these transformative leaders possess a paradoxical mixture of personal humility and professional will. “They are timid and ferocious. Shy and fearless. They are rare — and unstoppable.”

Collins believes there is a category of people who have the capacity to evolve to Level 5.

“The capability resides within them, perhaps buried or ignored, but there nonetheless. And under the right circumstances — self-reflection, conscious personal development, a mentor, a great teacher, loving parents, a significant life experience, a Level 5 boss, or any number of other factors — they begin to develop.”

Explore your capacity for Level 5 leadership by learning more about Jim Collin’s books and concepts on his website, where he includes a library of articles about leadership.

MORE ABOUT JIM COLLINS
Jim Collins is a student and teacher of what makes great companies tick, and a Socratic advisor to leaders in the business and social sectors. Having invested more than a quarter century in rigorous research, he has authored or coauthored a series of books that have sold in total more than 10 million copies worldwide. They include Beyond Entrepreneurship (and the newly released Beyond Entrepreneurship 2.0 version), written as a roadmap for entrepreneurs and leaders of small-to-mid-sized enterprises who want to build enduring great companies provides enduring great companies, Good to Great, the #1 bestseller, which examines why some companies make the leap and others don’t; the enduring classic Built to Last, which discovers why some companies remain visionary for generations; How the Mighty Fall, which delves into how once-great companies can self-destruct; and Great by Choice, which uncovers the leadership behaviors for thriving in chaos and uncertainty.

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Grow and learn with our Supervisory Leadership Certificate Program, which includes a diverse course curriculum that not only includes a core course “Development Yourself and Others” but also covers other critical topics like “Coaching for Performance,” “Change Management,” “Supervision and Human Resource Functions,” “Interpersonal Communication,” “Helping Your Team Achieve Organizational Management,” along with a Capstone Course that integrates all the learning and knowledge. Now enrolling for the spring session, starting in February.

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RESOURCES:
Harvard Business Review. “Level 5 Leadership: The Triumph of Humility and Fierce Resolve,” Jim Collins, January 2001.
Inc., “The Lesson Management Guru Jim Collins Learned from Steve Jobs,” Christine Lagorio-Chafkin, January 2021.

Caregiving is Fundamental to our Collective Thinking

Care 100 List

It’s a new year and now a new President. If you need inspiration for re-imagining and re-humanizing our care system, check out the Care 100 List, a first-of-its-kind list of dynamic leaders tackling the problems and opportunities of care in this country, guided by the belief that “care is fundamental to our collective thriving.”

The criteria for inclusion was:

  • Re-imagining the field
  • Anti-racist and anti-sexist
  • Human-centered
  • Silo-busting
  • Expectation-raising
  • Unapologetically joyful
  • Imaginative and solving real problems for real people

The list is less concerned with where contributors work – encompassing start-ups, corporations, nonprofit organizations, government, education and the arts – and more interested in how they work. The list includes 10 honorees in 10 approaches to care:

Warriors – bending the moral arc of the care universe
Builders – taking ideas and making them real
Weavers – helping people connect, knowing how to make them feel “seen”
Pioneers – forging the path the rest of us are trying to walk and widen
Backers – changing the reality of care investment
Dignifiers – elevating critical care work to its rightful place in our society
Truth-Tellers – telling fresh, accurate stories about who we are and how we show up for one another
Healers – understanding that life is interwoven with loss and resilience
Educators – enlightening us on how to help and how to ask for help
Visionaries – seeing beyond the horizon to the policies, products and cultural jumpstarts that will better our common life
Read 100 stories about real change-makers, including “warriors” like Katie Bethell, founder of PL+US, a long-time champion for families with a track record of spearheading impactful policy change, who is leading a movement to make paid leave the norm, not the exception.

The Care 100 List also came up with a list of the “five most powerful ideas” that they believe will be the most durable and transformative based on the year 2020 was and the vulnerabilities exposed by coronavirus.

  1. We are re-imagining where and how we age.
  2. We are pushing back against isolation
  3. We are dignifying and professionalizing care work.
  4. We are pricing and paying for care in new ways.
  5. We are painting a more accurate picture of our nation’s families.

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New Dates Available for Train-the-Trainer
The Wisconsin Caregiver Academy has scheduled new train-the-trainer sessions through June 2021. When taking a train-the-trainer course, employees can become state-approved trainers for assisted living providers. This eliminates the cost and burden of having to bring in outside trainers into your facility to train staff. You, an employee or a consultant can become a state-approved trainer!

See All Dates by Topic:

Medication Administration
Standard Precautions
Fire Safety
First Aid and Choking

Inclusion

What Does It Look Like?

It is not enough to diligently and proactively hire a diverse workforce. Successful organizations ensure that they are also creating inclusive environments in which all employees feel valued, welcome, integrated and not isolated. If not, experienced talent recruiters report, new hires will self-eject from the work situation in three months to a year.

Diversity and inclusion are not the same. A diversified company might not have an inclusive culture, and an inclusive organization might not have diversity among its employees.

Diversity represents the full spectrum of human demographic differences – race, religion, gender, sexual orientation, age, socio-economic status or physical ability. In fact, in a previous blog post we make the case for a broader definition of diversity.

Diversity lends itself to policy, enabling an organization to clarify internally and externally. Diversity efforts at all levels of an organization can be measured and compared against the local community or larger social order, promoting multigenerational, multiracial and multibackground progress.

World populations are not static. They are moving seas of dynamic factors. In fact, in the next two decades, the United States is facing three monumental demographic turning points. These turning points will call many of us to challenge our assumptions and work harder at identifying and understanding the unique differences among people.

  • By 2030, one in five Americans is projected to be retirement age.
  • Immigration is projected to become the primary driver of population growth in America – the net result of falling birth rates and rising deaths, as opposed to an increasing percent of immigrating peoples.
  • By 2045, Non-Hispanic Whites will no longer makeup the largest race or ethnic group in the United States.

Inclusion is harder to quantify and requires a much more nuanced approach. Ideally, diversity and inclusion are approached separately as two distinct tenets of culture-building.

In essence, inclusion refers to a cultural and environmental feeling of “belonging.”

So, what does an inclusive environment look like? The COO at Startup Institute did something groundbreaking. They asked. Below are some of the answers their employees gave:

  • All gender-friendly bathrooms
  • A nursing room for mothers
  • Using gender neutral language throughout company benefits and policies
  • Not everyone drinks alcohol
  • A space to disconnect
  • Acknowledge all religious and cultural holidays celebrated by the organization’s employees

In addition, respondents suggested it’s more than just policy and procedure. It’s the daily actions – conscious and unconscious – that contribute to the everyday experience for employees.

Listening carefully to employees’ answers and thoughtfully laying them alongside quantitative data will often illuminate how an organization can take definable actions in aligning their culture with their mission and values.

And organizations can start today by asking the questions.

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OF INTEREST:

The changing racial makeup of the United States is most visible among children.

Racial and Ethnic Composition of Children Under Age 18 (In Percent)

Demographic Trends for Inclusion Blog

* The other race group includes children who are American Indian and Alaska Native, Native Hawaiian and Other Pacific Islander, and Two or More Races.

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WHAT YOU CAN DO:

Develop a deeper understanding of diversity, equity and inclusion and ensure your business or organization reflects larger society. UW-Green Bay is now enrolling for a new Diversity, Equity and Inclusion Certificate Program, designed for HR professionals, business and government executives and leaders, managers and team leaders, parents and nonprofit and community leaders. There are two levels with the foundational level starting in February for five weeks. Learn more and register.

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RESOURCES:

Forbes. “What Should Inclusion Really Look Like in the Workplace?” Peggy Yu. January 17, 2018.
Gallup. “3 Requirements for a Diverse and Inclusive Culture.” Ella Washington and Camille Patrick. September 17, 2018.
U.S. Census Bureau. “Demographic Turning Points for the United States: Population Projections for 2020 to 2060.” Jonathan Vespa, Lauren Medina and David M. Armstrong, March 2018 Revised February 2020.

What’s in a Word?

Diversity

“Diversity” is a trending cultural keyword on browsers like Google, Bing and Yahoo, and the top-ranked search results relate to meaning. What is the definition of diversity?

Merriam-Webster has this to say about diversity:

1: the condition of having or being composed of differing elements : VARIETY
especially : the inclusion of different types of people (such as people of different races or cultures) in a group or organization
programs intended to promote diversity in schools
2: an instance of being composed of differing elements or qualities : an instance of being diverse
a diversity of opinion

Dictionary.com records its meaning as follows:

1. the state or fact of being diverse; difference; unlikeness:
diversity of opinion.
2. variety; multiformity.
3. the inclusion of individuals representing more than one national origin, color, religion, socioeconomic stratum, sexual orientation, etc.:
diversity in the workplace.
4. a point of difference.

In essence, both are saying that there are many different kinds of people in the world.

Associations around the word can make the meaning more complex, if not confusing. The word “diversity” might mean different things to different people. We also might welcome diversity in some contexts but avoid it in others.

Diversity of expertise is not only accepted but desired. Car manufacturers wouldn’t think of building a new car without engineers, designers and quality-control experts.

In our neighborhoods and workplaces, we talk, engage, consult and laugh across a diversity of social roles, education levels, skills, earning capacity and countless other domains. In addition, advocates have recently argued for recognition of neurodiversity, which refers to the range of differences in brain function.

Yet social diversity gives us anxiety, causing discomfort and awkward interactions, especially when it comes to race, gender and sexual orientation.

This avoidance of certain kinds of diversity can be counterintuitive as research across all kinds of dissimilarity has shown that navigating difference makes us more creative and diligent.

Is it harder? Yes.

When people come together who are different, they anticipate differences of opinion and perspective. They don’t assume agreement like they might in a more homogenous group. They understand they might have to work harder to come to a consensus. This is the problem and the promise of diversity.

In fact, difference leads to informational diversity, which is the same principle at work in any kind of multi-disciplinary endeavor. People from different walks of life bring unique information and experiences to bear on the task at hand, expanding the possibilities. This should be worth the work, right?

Perhaps the Google searchers for meaning are a sign that as a society we might finally be ready for a broader definition of diversity.

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Realize the true promise of diversity, equity and inclusion by developing a deeper understanding about how to give everyone a voice in your organization. UW-Green Bay is now enrolling for a new Diversity, Equity and Inclusion Certificate Program, designed for HR professionals, business and government executives and leaders, managers and team leaders, parents and nonprofit and community leaders. There are two levels with the foundational level starting in February for five weeks. Learn more and register.

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RESOURCES:
 Forbes. “What Processes are Taking Place in our Brains When We Learn New Things?” January 26, 2018.
Greater Good Magazine. “What is Diversity?”
Greater Good Magazine. “How Diversity Makes Us Smarter?” Katherine W. Phillips, September 18, 2017.

What NOT to Wear

(with apologies to TLC)

When choosing to live more sustainably, small steps can make a big difference. Every choice or purchase we make has an impact, including what we choose to put in and on our bodies.

Fashion is a new vanguard of sustainability with savvy, professional women shopping smarter by doing their research and investing in pieces that last longer. “Fast fashion” is a major culprit in the industry – that is, clothes made cheaply to meet demands for hot new styles – and these cheap processes can put the planet at risk.

Investigating what to wear (and what not to wear) shouldn’t stop at the garment itself, but should also consider the full lifecycle of the product – from the design, sourcing and production processes to the product afterlife. Just because a garment carries a hang tag that says “sustainable” doesn’t mean the retailer or manufacturer used clean processes to get it on the hanger.

Ethical or sustainable fashion is sometimes called “slow fashion” and addresses one or more of five main issues of concern in the fashion industry:

  1. Water usage – Due to pollution and an overabundance of salt water, usable water is a limited resource. Look for brands looking to cut down on how much water they’re using.
  2. Hazardous chemicals – Some dyes and finishes are dangerous not only for the workers who are required to work with them but also the communities in which they live. Identify brands coming up with new ways to address these chemicals.
  3. Short lifecycle – Look for brands that are striving to overturn the trendiness of fashion. Buy less. Wear longer.
  4. Waste – Collectively, brands and shoppers, need to find ways to create less trash by learning to mend, repurpose and recycle.
  5. Agriculture – Natural fibers like cotton, hemp and linen are the most sustainable, but we need to pay attention to growing practices, including pesticide and water use.

Don’t Know Where to Start?

Using their fabric expertise, Good Housekeeping Institute’s Textiles Lab has worked with an environmental consultant to rank top brands addressing environmental and social concerns. Here are the top 5:

Levi’s

Levi’s focuses on the finishing processes to remove water wherever possible with its Water<Less collection, which it says uses up to 96% less water to make. And because Levi’s is such a big player in the denim industry, steps like this can actually have an impact.

Alternate Apparel

For casual closet staples like T-shirts, hoodies, leggings, and more, Alternative Apparel focuses on using organic cotton and recycled materials.

Pact

All of the cotton garments from this brand are certified organic by Global Organic Textile Standard (GOTS), so you know the entire manufacturing process follows organic guidelines. They’re also Fair Trade Certified, which looks at ethical factors like wages and working conditions.

Everlane

This brand focuses on ethics and transparency, showing its markup process for each garment and showcasing factories to give an idea of where it sources from.

thredUP

It’s not a clothing brand itself, but the website buys and sells women’s and kids used clothing that’s in like-new condition with lots of life left in it. The budget-friendly retailer closely inspects second-hand garments before selling them, so you know you’re getting garments that are in great shape. Buying used clothing is more sustainable than anything new, and on top of that you’re getting top fashion brands for a fraction of the cost.

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At UW-Green Bay, we have created a noncredit Sustainability Certificate Program that we believe can help drive Wisconsin forward through sustainable business, products and services.

Our Sustainability Certificate Program not only adopts a proven and successful model, but it is affordableaccessible, and flexible.

The program is 100% online with three core courses six weeks in duration, encompassing multi-facets of sustainability — environmental, business practices and public policy. The final capstone course requires participants to put sustainability theory into practice within their organizations, an efficient and practical way to encourage sustainable business.

Full program details are available online.

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RESOURCES:
Forbes, “Why Sustainable Fashion Matters,” Ellevate Contributor, ForbesWomen.
Good Housekeeping, “20 Best Sustainable Fashion Brands You Can Actually Trust,” Lexie Sachs, April 20, 2020.