We’ve had reports of some library patrons getting a message in Search@UW that says “User ID not valid. Please refer to Library staff for assistance.” We’ve noticed it usually happens when trying to request something from another library. If this is happening to you, we want to know about it! Please e-mail firstname.lastname@example.org, and we will try to figure out what’s going on. In the meantime – if you click on the Community Users link instead of the UWGB Students and Staff one, that login will accept the 16-digit barcode on your student ID and your last name, and you will be able to complete your request.