Bilingual Student Services Specialist

This position reports to the Student Services Manager and interacts with students as they matriculate by providing administrative support and coordination throughout student processes including admission, registration, financial aid, academic progress, graduation, international education, and course scheduling. Provides information to students, faculty, and staff regarding related processes and maintains and updates student records. Strives to create a welcoming, equitable, and inclusive work environment.

Assists clients (i.e., enrolled and prospective students, parents, faculty, staff and the general public) with routine transactions and inquiries, educates clients about university policies, procedures and resources, advises clients about alternative courses of action, and works collaboratively with other university offices and external agencies on behalf of clients to expedite problem resolution.  Specialists respond proactively to phone, e-mail and in-person inquiries and transactional requests by clarifying the request, diagnosing the problem, researching the resolution, acting on the request, and following up as appropriate. Specialists make recommendations to the Enrollment Services Manager, the Enrollment Services Directors and Dean on procedural and/or business practice improvements and help track customer service metrics to continuously improve student services and satisfaction.

For more information and full position responsibilities, please see the full position announcement.

To ensure consideration, please submit application materials by Sunday, July 21, 2024.