COVID-19 Refunds

Students and Phoenix families,

As a result of the COVID-19 pandemic, all students no longer living in University Housing will receive a prorated room credit, as well as a prorated credit for any remaining Housing resident meal plan funds. These credits will be applied to students’ campus SIS account. If students have any outstanding balance on their SIS accounts, the amounts due will be subtracted from the credit total, and any remaining credit balance will be refunded to the student.

In order to receive refunds as quickly as possible, students are encouraged to enroll in Electronic Refunding, which allows for a direct deposit to be made to student bank accounts. More information on Electronic Refunding can be found on the Bursar’s website. For questions about electronic refunding, please call the Bursar/Student Billing at 920-465-2224 or email bursar@uwgb.edu.

Efforts are being coordinated with campus and UW System on the exact timing of when this credit will be issued. It is anticipated that credits will be applied to student SIS accounts in late April. Updates will be shared when new information is available. Thank you for your understanding and patience through this challenging time.

For questions regarding these Housing credits, please email the Office of Residence Life
at housing@uwgb.edu, and someone will respond during normal work hours (Monday through Friday, 8:00 a.m. to 4:30 p.m.) For questions regarding your dining plan, please email the Union at universityid@uwgb.edu.

Frequently Asked Questions

Why is it a “credit,” not a refund?

While we are refunding students for these housing and meal plan costs, we refer to it as a credit, because it is applied to their SIS account first, and any outstanding amounts due are subtracted before a refund payment is issued.

When will the credit be applied?

The credit is expected to be applied to SIS accounts by late April.

How long will it take to receive the refund?

At this time the Bursar/Student Billing are processing refunds on Wednesdays. Once you see the refund posted on your SIS account, if you are enrolled in electronic refunding you should see the deposit in your bank 2 to 3 days later. If you receive paper checks, the paper check will be mailed 2 business days after refund has posted to your SIS account.

Can I enroll in Electronic Refunding now?

Yes, students can enroll, but must be enrolled 48 hours before refunds are processed. The vendor sets this timeframe. If a student enrolls on the same date refunds are processed, the refund will not go electronically. Information on enrolling in Electronic Refunding can be found at https://www.uwgb.edu/bursar/refunds/electronic- refunds/.

What if I have a balance due?

If a student still has a balance due in their SIS account after the Housing credit is applied, they will not receive a refund payment and are still expected to pay their outstanding balance.

Can the credit be applied to next year’s housing?

No. Students cannot carry their refund into the next school year because of rules related to federal financial aid.

What are the dates that will be credited back?

As determined by UWS, prorated room reimbursements for students who vacated the residence halls will cover March 22, 2020 through the remainder of the spring semester (May 16, 2020).

Will the amount of my credit be affected by when I moved my belongings out of the room?

No. Students who were not able to get their belongings until later this semester will not be assessed any fees or see any impact on their housing costs/credits.

What if I moved out after March 27, 2020?

If you moved out after March 27, 2020, you could receive a prorated refund based on the date of your check-out as long as it happened before April 16, 2020. Per the housing contract, no refunds will be processed for move- outs during the last 30 days of a semester.

How much will the credit be?

The amount of the credit to the student’s SIS account will vary depending on the rate for their particular room type as well as the remaining balance on their meal plan.

Will the amount of my credit include my Advance Deposit?

Students who have departed campus who do not have any future housing contracts, will receive a refund of their Advance Deposit as a $200 credit to their SIS account. Any students with future housing contracts will not receive a refund. Their deposit will be rolled over to the next contract.

What happens with meal plan balances?

Remaining balances in resident meal plan accounts will be credited as a payment on the student’s SIS account. Pass Points always carry over from year to year and remain on the student’s account.