This position reports to the Green Bay One Stop Shop (GBOSS) Front Desk Manager and assists clients (i.e., enrolled and prospective students, parents, faculty, staff, and the general public) with routine transactions and inquiries. This position also educates clients about university policies, procedures, and resources; advises clients about alternative courses of action; works collaboratively with other university offices and external agencies on behalf of clients to expedite problem resolution; makes recommendations on procedural and/or business practice improvements; and helps track customer service metrics to continuously improve student services and satisfaction.
For more information and full position responsibilities, please see the full position announcement.
To ensure consideration, please apply by Monday, September 18, 2017.