Archive for the 'Q-Tips' Category
Mobile users quickly become addicted to email on their device. One “power user” type function is with the reply. Most users find “Reply” easily when reading a message but it is also available when tapping on “Menu” and that “Reply” has a submenu. When “Reply” is highlighted within “Menu”, press the enter key or center button and this will reveal “Reply”, “Reply All” and “Forward”. On a “Reply” or “Reply All”, if another recipient needs to be added, use the direction pad and navigate up to the To: line and add the recipient. On a “Forward” the recipients are removed and the text entry is automatically placed in the To: line.
Battery:
Preserving the battery takes some tuning of the device. Because we have “Push Email” meaning that as messages and appointments arrive they are pushed to the phone, the phone is then always listening for these updates. The listening drains the battery. Changing this behavior is done in ActiveSync, steps are below.
- Go in to ActiveSync under Start -> Programs or Start -> Programs -> All Programs
- Tap Menu
- Select Schedule
- Adjust Peak time and Off-peak time settings as desired. (The larger the interval, the less battery power consumed)
Advanced
- Set your Off-peak times to Manually or Every 4 hours.
- Tap Menu
- Select Peak Times
- Change the Peak start time and Peak end time to your normal office hours.
As always Power Management settings may be edited within “Settings” by going to Start -> Programs -> Settings or Start -> Programs -> All Programs -> Settings. If there are any specific questions on these settings, leave a comment.
May 14 2009 | Q-Tips | No Comments »
Often users ask me about purchasing a mobile device that allows them to stay current with work email, calendar and contacts. For connecting to campus services a device that runs Windows Mobile or at least supports “ActiveSync” is required. For example, the iPhone and iPod Touch do not run Windows Mobile yet they fully support “ActiveSync”.
So why not Blackberry? So many reasons, where to start. I’ll put aside personal opinion on Blackberry and focus on the facts of why NOT to get a Blackberry device.
- No support: We do not have expertise on this campus for Blackberry devices. They are proprietary in nature and we have no training on them or a device available to learn from.
- Server compatibility: Our email system natively supports Windows Mobile and ActiveSync enabled devices at NO ADDITIONAL COST! Blackberry Enterprise Server and Blackberry Professional Server have a great deal of expense in hardware (server) and software. There is also a cost with having anothe product to plan, install, troubleshoot, and maintain (patches).
- Device limitations: A Windows Mobile device is capable of creating, viewing and editing Word, Excel & PowerPoint files. Blackberry is only capable of viewing such devices at this point.
- Email limitations: Windows Mobile and ActiveSync enabled devices are capable of accessing the campus address list for sending email. Blackberry has no such access.
- Calendar/Contact limitations: Changes made to the calendar or contacts are synced immediately with Windows Mobile and ActiveSync enabled devices. Blackberry is good at one thing, email. Period. They can handle calendar and contacts however changes can take minutes to hours to sync.
- Task support: Windows Mobile and ActiveSync enabled devices support synchronization of tasks. Blackberry’s do not have no such support.
- Touch screen: Many Windows Mobile and ActiveSync enabled devices (not Smart phones) have a touch screen to them making navigation quick and easy with a Windows-like feel (or Mac like for iPhone or iPod Touch), something very familiar to users. Other than the new Blackberry Storm, there is no touch screen. The Blackberry interface is again proprietary and there is a learning curve.
In Computer Services and at the Help Desk we do NOT support Blackberry devices. Purchasing discourages users from getting Blackberry’s as well. For more information, leave a comment or send a suggestion/question via the about screen.
December 18 2008 | General and Hardware and Q-Tips | No Comments »
I’ve been getting questions about how to change the start and end times when scheduling appointments. Start by filling in the subject line and start date. Changing the start time can be a bit tricky. Start by entering the hour and minute of the start time. Then for AM and PM the easiest way to change between the two is to use the zero/question key “0?” on the lower left corner of the keypad. The “I+” key also works in the same way. Alternatively press the “alt” key to return the text entry to abc and press the “a” or “p” key to switch to AM or PM. Finish filling in the appoinment details and hit Done. Windows Mobile 5 devices do not allow for scheduling meetings with others (this includes the Moto Q, not the Moto Q c9).
October 13 2008 | Q-Tips | No Comments »
If you roam a lot with your phone it is very important to update the Prefered Roam List (PRL). It’s simple, free and takes just a few moments. Even if you do not use your phone to make calls (i.e. only data) it is still a good idea to do this. To update your phone dial *228 and follow the instructions. If an operator asks why you are calling say you need a PRL update.
October 10 2008 | Q-Tips | No Comments »
One awesome feature of Windows Mobile based devices (which includes Moto Q, Palm Treo, and HTC) connected to our Exchange server is the ability to access the Global Address List. This can be done a few different ways, I’m going to highlight the two most popular (i.e. useful) of those methods. Depending on your phone/device, these directions may vary slightly, I’ve tried to accommodate these variances.
Getting an email address when sending a new message:
- Open Email on the device
- Start a new email message
- Tap Menu and choose “Add Recipient”
- This brings up the contacts stored in Outlook
- Tap Menu again and choose “Company Directory” or “Find Online…”
- Start typing in the last name of the person
- Tap “Search” or “Find”
- Select the desired recipient from the list
- Tap “Select”, you will be returned to your message
Looking up a contact via Contacts:
- Open Contacts
- Tap Menu” and choose “Company Directory” or “Find Online…”
- Type the name of the person your looking for
- Tap “Search” or “Find”
- Tap the name of the person your looking for
- The person’s contact information is displayed, from here send an email or call them
October 10 2008 | Q-Tips | No Comments »
UW-Green Bay requires users to change their passwords every 182 days (about 6 months). If your PC is warning you when logging in that your password will expire soon or your getting our emails indicating your password is about to expire, your device will probably not be syncing email any longer. This is because the mobile device can’t handle the warning message of the password expiring soon. It’s best once you start getting the warning to change your password right away. Also when changing your password on your PC, you’ll need to change it on the device as well.
October 10 2008 | Q-Tips | No Comments »
If you find the keys on your Moto Q are getting bumped from the phone being in your pocket, handbag, organizer or just hanging from the belt clip, consider locking the keypad. To lock the keypad press the “Home” key (looks like a house) then space. To unlock your phone, press the “unlock” soft key followed by *. Remember the soft keys are represented by the dot (∙) keys and their function is displayed above them on the screen of your Q. You will find the * key above the letter A on the left side of the keypad.
October 10 2008 | Q-Tips | No Comments »